Family Support Manager

Family Support Manager
Full-Time
Charlotte, NC | Hybrid

Our Mission
ourBRIDGE fosters the wellbeing, acculturation, and education of newly arrived refugee and immigrant children and their families.

Why You’ll Love This Role
The Family Support Manager plays a key leadership role in strengthening refugee and immigrant families in Mecklenburg and Gaston counties. This position builds trusting relationships with families, ensures access to essential services, and leads our family support programming with care, accountability, and cultural responsiveness.

If you are passionate about community-centered work, thrive in relationship-based roles, and enjoy leading a small team while staying connected to families, this role offers meaningful impact and room to grow.

What We Offer
 Inclusive, welcoming, and mission-driven workplace
 Supportive and collaborative team environment
 Ongoing professional development and growth opportunities
 Generous paid time off plus 12 observed holidays
 Flexible scheduling and hybrid work options
 Employee Assistance Program for staff and household family members
 Salary range: $55,000–$60,000, based on experience and qualifications

This role is currently a full-time contracted position. The organization anticipates the possibility of transitioning the role to full-time exempt staff in July 2026, subject to funding.

What You’ll Do
Family Outreach and Program Leadership
 Conduct family assessments (quarterly or as needed) to identify strengths, goals, and support needs
 Connect families to community resources, including healthcare, education, housing, food, legal services, and employment support
 Refer students to the ourBRIDGE afterschool program
 Plan and coordinate family workshops, trainings, and events in collaboration with lead staff and community partners
 Integrate family engagement with education, health, disability, nutrition, and social services
 Maintain a comprehensive, up-to-date resource directory for families, staff, and community partners
 Develop two practical guides for ORR-eligible families: one focused on navigating the school system and one on welcoming and acculturation
 Support advocacy efforts related to language access and justice

Supervision and Team Collaboration
 Supervise part-time Family Support Navigators who provide services in families’ first languages
 Collaborate with lead staff and social work interns to strengthen program delivery
 Support a positive, inclusive, and accountable team culture

Compliance, Data, and Evaluation
 Track and document all services and referrals accurately

 Use data to evaluate effectiveness and improve family engagement practices
 Monitor family service budgets in coordination with leadership and finance staff
 Prepare required reports and maintain ORR grant documentation
 Draft and proofread correspondence and program reports

What We’re Looking For
Required Qualifications
 Bachelor’s degree in Social Work, Human Services, Family Services, Counseling, social or behavioral sciences, or a related field, or an equivalent combination of education and relevant experience
 At least three years of experience in family support, human services, or community-based work
 Experience working with culturally and linguistically diverse populations
 Experience with child welfare and/or home visiting services
 Strong verbal and written communication skills
 Ability to use technology and data systems for documentation, reporting, and communication
 Bilingual fluency in Dari or Pashto

Preferred Qualifications
 Master’s degree in Social Work, Human Services, Family Services, Counseling, or a related field
 Two years of supervisory or management experience

Conditions of Employment
 Ability to obtain CPR and First Aid certification after hire and maintain certification as required
 Valid driver’s license, reliable transportation, and current vehicle insurance
 Ability to travel locally for home visits, meetings, trainings, and events
 Ability to work occasional evenings or weekends
 Ability to perform the physical requirements of the role, including lifting up to 30 lbs and working in community settings

Work Environment and Physical Requirements
 Combination of onsite work, community-based home visits, and remote work
 Ability to sit, walk, lift up to 30 lbs, use a computer for extended periods, and travel in varying weather conditions

Hiring Process
The hiring process includes an initial 30-minute remote interview followed by an in-person meeting.

Equal Opportunity Employer
ourBRIDGE is committed to equal employment opportunity and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information, or any other status protected by law.