Fare Systems Field Engineer

Job title: Fare Systems Field Engineer



Job summary:

This role supports the operation of front and back-end fare collection systems, including installations, reporting, monitoring, and troubleshooting network issues in collaboration with various departments. The candidate will manage testing, implementation, and coordination of equipment installations, technological advancements, and end-user training while providing technical guidance.

 

Roles and Responsibilities

• Support Point of Sale (POS) and fare collection systems, including testing, development, installation, reporting, and monitoring.
• Travel as required for equipment installations, monitoring, and training.
• Manage day-to-day testing and implementation of technological advancements and software upgrades.
• Assist in troubleshooting production issues.
• Provide technical guidance and act as a liaison to user departments and vendors for the coordination of equipment installations, implementation, and end-user training.
• Assist in other areas within the POS and Fare Collection Department, including but not limited to Ticket Vending Machines (TVMs), Ticket Office Machines (TOMs), Platform Validators, and On-Board Validators (OBVs).

All your information will be kept confidential according to EEO guidelines.