Field Project Technician

Description

Duration end date: 12/30/21, possibly longer

Monday through Friday: 8am - 5pm

RESPONSIBILITIES:

• De-installation and installation of Desktops.
• Experience with Windows 10 and higher.
• End User Configuration on laptops and desktops.
• Tech needs to be able keep up with high pace of installs.
• Wiring new laptop carts and re-wiring existing laptop carts.
• May involve imaging computer systems.
• May involve data transfer. 
• Reliable and professional work ethic, someone who takes pride in their work.
• Follow instructions while working in a team or independent environment.
• Ability to read, understands, and follow oral and written instruction.
• Excellent attention to detail.
• Works well in a fast-paced and exciting environment.
• Proven experience as a computer technician or similar role.
• Ability to lift and/or move up to 40 lbs.
• This position is very active and requires standing, walking, bending, kneeling, stooping and crouching throughout work day.
• Open to staying in hotels during the week days.
• High school diploma or GED is required. Preferred; college or technical school.
• A+ certification is preferred.
• Be able to successfully complete pre-employment background checks and screenings.
• Valid Drivers license and State minimum auto insurance required.
• Must have a good MVR (driving) record over the last 3 years.
• Provides customer service support for assigned region by communicating well with customers; responding to customer calls in a timely manner, and understanding customer needs and expectations.
• Manages assigned territory by utilizing time for maximum productivity; keeping dispatch informed of call status; closing calls in a timely and accurate manner; coordinating with the customer and eBryIT management while resolving trouble calls taking longer than usual, and performing preventive maintenance of equipment on a scheduled basis.
• Manages inventory by accounting for parts usage and returns; uses good business judgment in parts ordering to optimize resources and costs; repairs problem areas down to smallest component(s) when possible; returns bad parts in a timely manner, and involves management in situations not meeting customers’ needs.
• Manages administrative paperwork by submitting completed and accurate expense reports, time cards, field service reports, time off requests, purchase order requests, etc. by the required deadline.
• Displays a consistently positive, cooperative, self-motivated, courteous, and professional attitude as an essential function of this position.

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Education/Experience:
REQUIRED:
Associates degree in a technical discipline such as Computer Science, Information Services, or two-year college or technical school; -OR- two years related experience and/or training; or equivalent combination of education
and experience.

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**REQUIRED TO PASS A NATIONAL CRIMINAL BACKGROUND CHECK, DRUG SCREEN AND SEXUAL OFFENDER REGISTRY & MVR CHECK. **Will be REQUIRED to clear State of SC criminal background check as well**

**MUST HAVE RELIABLE TRANSPORTATION TO TRAVEL TO EACH DEPLOYMENT SITE IN THE STATE OF SC.

• Bodily injury (Bi) Liability: $25,000 per person / $50,000 for multiple people in an accident
• Property Damage (PD) liability: $25,000 for one incident

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Job is ideal for those who are:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

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EQUAL OPPORTUNITY EMPLOYEE

Requirements

EDUCATION/EXPERIENCE: Any combination of education and experience that would provide the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

REQUIRED:

• Associates degree in a technical discipline such as Computer Science, Information Services, or related field; excellent interpersonal, communication, organizational skills; AND/OR
• Two years of progressively responsible experience in repair, maintenance, and installation of computers, peripheral equipment, and word processing systems, of which at least one year is at an intermediate level.

PREFERRED:

• Bachelor’s degree in a technical discipline such as Computer Science, Information Services, or related field.
• A+ Certification

KNOWLEDGE OF: How to repair, maintain, and install computers, peripheral equipment, and word processing systems at an intermediate level.