Field Services Support

NOTE:

• Send your resume to [email protected]


• Candidate must be local to "Des Moines, IA"


• Onsite Required

Short Description:

The Department of Management is seeking a highly skilled Field Service Support Technician.  This role provides the daily, on‑site technical support necessary to sustain the business functions of the Department and ensure continuity of operations. 

Complete Description:

The Department of Management is seeking a highly skilled Information Technology Specialist to join our Field Services team. This position serves as a critical technical resource for regional State of Iowa sites, ensuring that IT systems, local network infrastructure, and business-specific applications are maintained at peak operational standards. The successful candidate will balance hands-on technical troubleshooting with high-level coordination between local business units and central IT service delivery teams.

Essential Functions and Responsibilities:

Regional Technical Support & Coordination (35%)

• Provide timely, day-to-day technical support for site-specific IT systems and processes.


• Travel within the CRSA region to deliver on-site assistance and meet local operational requirements.  No overnight travel required


• Collaborate with local and remote IT teams to align technological solutions with specific business functions.


• Act as a primary liaison for business units to support local resources containing IT components.

Endpoint Management & Automation (25%)

• Manage and maintain local computer hardware, including peripherals and specialized site equipment.


• Ensure all systems remain secure and functional through routine firmware patching and security software management.


• Develop or modify automation and scripting to improve site-specific efficiency.


• Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable.  SCCM and Zoho Endpoint Central.  Powershell

Application & Productivity Support (20%)

Manage desktop productivity suites, ensuring they are accessible and properly patched.

Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance.

Document site-specific configurations and share knowledge with the Service Management team.

Network Infrastructure & Connectivity (10%)

• Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki


• Monitor site ICN circuits and external communication circuits to minimize downtime.


• Communicate planned maintenance and outage status to site executives and management.

Administration & Compliance (10%)

• Track all support activities and vendor-related issues via the DOM-DoIT ITSM system.


• Produce step-by-step technical documentation and weekly status reports for projects and tasks.


• Participate in on-call rotations and team meetings as required. PRN - infrequent

Requirements:

• Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS.


• Availability: Participation in an on-call rotation as necessary to support critical business functions.


• Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.


• Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).


• Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value


• Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components


• ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.