FOH Closing Supervisor - Fenway

Position: Seasonal Supervisor - Shy Bird Fenway

Mission

We are an aspirational and accessible neighborhood restaurant group, offering affordable and approachable food & beverage paired with sincere hospitality. Our goal is to provide a meaningful employee experience that supports professional growth for those who seek it. We firmly believe in the role of restaurants in strengthening communities and positively impacting the lives of our employees and guests.

Scope & General Purpose

As a Closing Supervisor at Shy Bird, you will play a crucial role in maintaining the standards of service and operational excellence during our busiest periods. Your responsibilities will include overseeing closing sidework, ensuring accurate financial transactions, managing end-of-day procedures, and securing the restaurant. This position requires a balance of strong leadership, maturity, and effective communication skills to guide and inspire the team during closing shifts.

Key Responsibilities

•   Supervise and coordinate all closing procedures to ensure smooth, efficient end-of-day operations

•   Oversee closing sidework and ensure all tasks are completed to company standards

•   Manage cash handling, POS system operations, and end-of-day financial reconciliation

•   Ensure proper security protocols are followed, including locking procedures and alarm systems

•   Support and guide team members during closing shifts, addressing questions and resolving issues

•   Maintain cleanliness and organization standards throughout the restaurant

•   Communicate any operational concerns or maintenance needs to management

•   Ensure compliance with all health, safety, and sanitation regulations

In Order to Thrive in This Role You Must

•   Consistently model positivity, reliability, and a sense of urgency

•   Understand and embody the principles of Shy Bird Hospitality: 

   warmth, empathy, generosity, recognition, intention, knowledge, anticipation, urgency, and efficiency

•   Foster an environment that encourages teamwork and mutual respect.

•    Actively engage with both staff and guests

•   Demonstrate a commitment to professional development, both personally and for team members, which is essential for creating a culture of growth and accountability

•   Exhibit strong problem-solving skills and the ability to make sound decisions under pressure

•   Have flexibility to work late evenings and adapt to changing seasonal demands

Hours

•   3 to 4 closing shifts per week

•   20-30 hours per week

•   Seasonal position with potential for extension based on performance and business needs