Freelance Account Service

Social Factor has an amazing opportunity for a remote, freelance highly experienced, freelance Account Service professional at the Senior Account Executive (SAE) or Account Supervisor (AS) level to join our fast-paced social media moderation agency. This role is crucial for our growth, focusing on successfully launching new client partnerships and strategically expanding existing business within the highly regulated Pharmaceutical sector as well as various industries. If you thrive on navigating complex compliance, driving client satisfaction, and owning the revenue growth trajectory, this opportunity is for you.

Experience working with Pharma clients is a plus and social media, digital marketing is a plus. ~15-25 hours a week on a temporary basis to start, with potential for ongoing retainer, full-time work. 

Responsibilities:

The primary focus of this role is divided into two critical areas: client onboarding and account expansion.

   Client Onboarding & Project Launch

• Lead New Client Intake: Take ownership of the initial client relationship immediately following a successful pitch or contract signing.
• Establish Operational Foundation: Define and document necessary workflows, reporting structures, compliance standards, and communication protocols specific to the pharmaceutical client's needs.
• Cross-Functional Mobilization: Serve as the primary liaison between the client and internal teams (Strategy, Creative, Media, Compliance), ensuring all internal resources are correctly aligned to deliver on the initial scope of work.
• Risk & Compliance Management: Proactively identify potential regulatory hurdles unique to the client's therapeutic area and ensure all social/digital content plans meet rigorous pharmaceutical compliance and legal standards.

• Identify Growth Opportunities: Actively look for opportunities to expand the current scope of work into new business areas, services, or platforms (e.g., new drug launches, expanded social listening, influencer marketing).
• Develop Strategic Roadmaps: Collaborate with agency leadership and the client to develop and pitch long-term strategic roadmaps that drive measurable business results and increase annual revenue for the agency.
• Budget Ownership: Manage and track assigned client budgets, ensuring projects are profitable and growth initiatives are clearly costed and approved.
• Relationship Management: Cultivate deep, trust-based relationships with key client stakeholders, acting as the consistent, authoritative point of contact for all service matters.

Qualifications:

• Pharmaceutical Expertise (Mandatory): Minimum of 4+ years of dedicated agency experience working with pharmaceutical brands, including deep familiarity with FDA, FTC, and other relevant regulatory guidelines for social media and digital content.
• Agency Background: Proven success operating within a dynamic agency environment, managing multiple client projects simultaneously.
• Social & Digital Fluency: A strong understanding of social media platforms, content strategy, paid media principles, and the nuances of digital brand building.
• Client Leadership: Exceptional presentation, negotiation, and communication skills, with a track record of successfully managing senior-level client relationships.
• Education: Bachelor's degree in Marketing, Communications, or a related field preferred.

Social Factor Culture