Front Office Associate

Description

Position Overview:

The Front Office Associate is a customer facing front line role. The position supports a large animal equine veterinary practice, providing excellence in customer service. This position supports the administrative processes, provides customer support for all client issues and inquiries. The position is a great opportunity to be part of a dynamic team that is providing exceptional equine medical care to the Gilroy region and surrounding areas. Fulltime position M-F (Temporary 6 months)

Key Job Functions:

• The front office administrative functions will involve client scheduling, answering phones, and data entry of invoices and client information. 
• Provide close out daily and reports as requested. Liaise with the main clinic on reporting clinic financials.
• Provide outstanding customer support to our clients through the triaging of basic customer needs and inquiries.
• Coordinate client service scheduling and pharmacy needs. 
• Proactively support the internal needs of the clinic including ensuring product supply / equipment needs are met.
• Assist with coordination of lab work and pharmacy requirements. 
• Communicate with clients on patient status updates, timelines and provide basic client educational support.

Requirements

Key Competencies:

• Excellence in customer service with strong communication skills.
• Ability to prioritize urgencies while maintaining focus and flexibility.
• Resourceful and a multitasker with a strong work ethic.
• Problem solver and solution driven.
• Team player but also enjoys autonomous work.
• Productive and focused in fast paced, sometimes stressful work environments.
• Good foundational math abilities.

Job Qualifications:

• High School Diploma, Associates Degree preferred.
• One year support experience working in a medical practice setting. 
• Basic equine knowledge/ experience.
• Tech savvy and quick learner.