Guest Relations- Outdoor Pool

POSITION SUMMARY

Performs a variety of routine and complex administrative duties in the operation of the Community & Recreation Center and is responsible for maintaining a safe and welcoming environment for members, guests and colleagues.  A Guest Relations Associate – Outdoor Pool works under the supervision of the Guest Relations Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor outdoor pool entrance, ensure patron check in and receiving monies


• Follow procedures and adhere to policies regarding safety, emergencies and provide first aid as needed.
  


• Communicate with the Guest Relations Coordinator: This includes answering emails and texts in a timely manner and following protocol for schedule changes.
  


• Maintain a clean work environment.


• Perform administrative tasks using iPad, desktop computer and cash register for transactions.


• Work 8-12 hours per week. Pool operates daily 11AM – 7PM except for designated holiday closures 

QUALIFICATIONS

Necessary Knowledge, Skills, and Abilities

• Must be at least age 16.
  


• Must be CPR certified or willing to be trained to perform CPR and first aid.
  


• Must secure FBI, Child Abuse and Criminal History Clearances.
  


• Ability to communicate effectively, orally and in writing in the English Language


• Ability to establish and maintain effective working relationships with patrons, colleagues, the Township, and the general public.

Education and Experience

• Experience showing strong organizational and communication skills. Proficient in Microsoft Office and computer skills.
  

EQUIPMENT USED

• Membership automation system; personal computer including word processing and database management software; copy and fax machines;  2-way radio, overhead speaker system, calculator; phone.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• While performing the duties of this job, the employee is frequently required to walk, sit, and talk or hear.  The employee is occasionally required to use hands to finger, handle, feel, or operate objects, tools, or controls; and reach with hands and arms. 


• The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
  

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SELECTION GUIDELINES

• Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.


• The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.


• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

March 2025