Guest Services Associate - Contract Position

Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. Opening in 2026, COTA’s amusement park is a 20-acre theme park featuring two first of their kind Roller Coasters and over three dozen rides

Job Description

The Guest Services Associate serves as the first and primary point of contact for guests arriving at the RV park areas during the Formula 1 event. This role is responsible for creating a welcoming, informative, and efficient check-in experience, as well as supporting on-site merchandise sales and general guest needs throughout the event. ***This is an on-site, temporary contract position for Formula 1. The dates of employment are October 14th – October 27th*** We are looking to contract 6-8 people for this role. 

Key Responsibilities:

• Conduct the guest check-in process with a positive and friendly attitude while maintaining efficiency to avoid delays or lines.
• Provide each guest with a brief but clear overview of important event details, amenities, and activity information.
• Ensure guest satisfaction by remaining approachable, courteous, and helpful at all times.
• Notify the Zone Manager/GM of any upset or escalated guest concerns.
• Accurately complete the registration process, ensuring all guests are properly accounted for.
• Assist with the sale of merchandise, including handling transactions.
• Restock merchandise throughout the day to ensure displays remain full and organized.
• Report low inventory or needed supplies to the Zone Manager.
• Maintain a clean, professional, and organized check-in and retail space.
• Accurately process cash and card payments in accordance with event procedures.
• Distribute event materials such as wristbands, welcome packets, maps, and schedules.
• Log frequent guest questions or common issues to help improve future operations.
• Support lost and found reporting and coordination when needed.
• Provide guests with reminders or updates about event schedules or activities.
• Conduct guest activities such as crafts, games, or contests as scheduled.
• Set up games, activity stations, and craft items at the beginning of each shift.
• Ensure the activities area is tidy, inviting, and fully stocked throughout the day.
• Maintain a friendly, energetic, and helpful presence throughout your shift.