Helpdesk & Conference Center Specialist

A well\-established nonprofit organization is seeking a Helpdesk & Conference Center Specialist to join their team on a temporary\-to\-hire basis. This role is covering a leave of absence with strong potential for permanent hire based on performance and team fit.

This position is ideal for someone who enjoys working in a customer\-facing environment and is interested in combining front desk support with light IT/helpdesk responsibilities. The individual will serve as the first point of contact for employees, new hires, and visitors while supporting day\-to\-day conference center and technical needs.

Key Responsibilities

• Provide exceptional customer service as the front desk point of contact
  




• Assist employees and visitors with basic IT troubleshooting and helpdesk requests (training provided)
  




• Support onboarding needs for new hires, including basic technical setup assistance
  




• Help coordinate conference center operations and scheduling
  




• Maintain organized documentation and records
  




• Collaborate with internal team members to ensure smooth daily operations
  




• Respond to inquiries in a professional and timely manner
  

Qualifications

• Minimum 2+ years of customer service or administrative experience
  




• Strong attention to detail and organizational skills
  




• Consistent work history demonstrating reliability
  




• Comfortable learning basic technical or IT support tasks
  




• Professional communication skills and a friendly, approachable demeanor
  




• Reliable transportation preferred (occasional travel between local offices may be required)