HOA Boat Monitor (CA)

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity. 

At Seabreeze, people are at the heart of what we do.? Our philosophy, “Passion when combined with commitment, makes anyone unstoppable”?is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live. 

Summary:

Boat monitors are responsible for daily reservations and walk-in rentals for the Tally’s fleet and associated facilities to ensure safe behavior and assist with problems. Boat Monitors enforce the posted rules and regulations of the Recreation Center to provide a safe, family-friendly environment. If residents do get into difficulties, the Boat Monitor responds appropriately to rescue them and administers first aid.

Essential Duties and Responsibilities:

• Responsible for the daily reservation and walk-in rentals for the Tally's Fleet; pontoons, fishing boats, kayaks, paddle boards, canoes, lake floats, fishing camps, fishing exertions, pontoon, and taps voyages, and on water yoga experiences.
• Monitors reservation system daily, takes reservations on the phone or in person and makes sure there are no reservation conflicts.
• Responsible for reservation check-in and check-out; following appropriate procedures for processes - forms, waivers, licenses, credit cards, refunds, cancellations, rescheduling, and collection of payments.
• Assist rental customers with boating rules and procedures on all rentals, return time, late fee policies, weather-related policies, and damage to equipment policies, cancellation policies and lake map orientation.
• Assists with daily cleaning, opening, and docking procedures.
• Assists in the responsibility to maintain the appearance of the customer areas; tables wiped down, chairs straightened, floor swept, cobwebs removed, umbrellas properly placed, and maintenance.

Requirements

Knowledge, Skills, and Experience:

• Ability to swim.
• Must be service-oriented, enthusiastic, punctual, reliable, and follow the dress code per the company handbook.
• Display a welcoming demeanor, friendly attitude, and be a team player.
• Ability to multi-task, accept new responsibilities, be proactive, and take initiative and ownership of grievances, solving matters when appropriate.
• Good verbal and written communication skills
• Reliable transportation, and ability to work a flexible schedule.

Minimum Education:

High school diploma or equivalent

Language Skills:

The individual must have strong written and verbal communication skills in order to communicate effectively with employees and clients at all levels of the organization.

Use of the Following Computer Applications:

• Outlook MS Word Excel Adobe Acrobat Other
• MAS 90 Internet Access Power Point

Availability:

Boat Monitors are seasonal, part-time positions and will work up to 29 hours per week; the schedule may include evenings, weekends, and holidays.

Work Environment:

The work environment is an outdoor Recreation Center. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.