Home Inspector

JOB OVERVIEW

The responsibilities of a home inspector require a broad range of abilities. In addition, the inspector must have the interpersonal skills to communicate findings both verbally and in a written report format.

This position will work with the business owner and/or additional team members to achieve the level of customer satisfaction and revenue goals and standards of practice.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITY: 

• Complete a concise and detailed inspection of the home including but not limited to all crawl spaces and attic areas


• Convey all findings in a professional manner using proper grammar and punctuation


• Communicates professionally with real estate agents and customers


• Consult and make recommendations to real estate agents and customers for the various value packages and/or additional services offered by the Pillar To Post franchise business owner


• Maintain accurate records of all home inspections including photos, written details about the inspection and the filing of completed inspection reports


• Maintain a strong sense of time management to ensure all inspections are arrived at 15 minutes prior to scheduled start time and home inspections are completed within the allotted time frame


• Establish a proactive follow up process to ensure all customers are contacted in a reasonable time frame


• Complete all paperwork and follow established company procedures from initiation through completion of the booked home inspections


• Coordinate placement and pickup of specialized testing equipment


• Responsible for all company issued equipment

JOB SPECIFICATIONS:

• Basic knowledge of residential home systems and components


• Previous service business experience


• Proven ability to achieve professional goals


• Ability to persuade and influence others 


• Ability to create, compose, and edit written materials 


• Ability to resolve problems, conflict, and complex communications issues


• Ability to deal with a variety of emotions and frustrations from the home buyer. This requires emotional maturity and stability on the part of the home inspector.


• Strong interpersonal and communication skills


• Strong time management, multi-tasking and organizational skills


• Maintain a professional appearance and provide a positive company image to the public


• Requires significant local travel to current and potential clients. This requires the possession of a valid state driver’s license and reliable vehicle.


• Willingness to work a flexible schedule (this includes Saturdays)


• Pass all assessments administered during the hiring process


• Pass Pillar to Post training and testing


• Always presentable and businesslike. Able to get along with others and be a team-player

Personality: Self-driven, results-oriented with a positive mental outlook and a clear focus on quality and customer service. Mature, credible, and comfortable in dealing with a variety of customers. Reliable, tolerant, and determined. Empathetic communicator, able to see things from the other person's point of view.

Computer Skills: Proficient computer skills particularly Internet and email

Literacy and Numeracy: Able to understand information located on various equipment and/or appliance labels. Must be a competent writer

Business and Selling Skills:  

• Must possess excellent face-to-face and telephone communication skills


• Able to demonstrate the features and benefits of the various value packages and/or the additional services offered by the Pillar To Post franchise business owner

WORKING CONDITIONS:

• Working conditions may require this position to work in the extreme heat or cold


• May be required to work in the rain


• Required to walk on roofs, enter attics, or crawl under homes


• Must have the ability to climb ladders and maneuver in tight spaces


• Must be able to stand for long periods of time


• Work may be required to work weekends (Saturdays) and/or evenings


• This position will require local travel (driving from location to location)


• Personal vehicle will be required to fulfill the requirement of this position