Incident Investigators

Job Overview

This position is responsible for investigative work to determine the cause and possible solution to a variety of incidents, including injuries, thefts, accidents, alarms, etc., during the San Diego County Fair (or non-fair time) at the Del Mar Fairgrounds.

Duties and Responsibilities include, but are not limited, to the following:

• Provides excellent customer service to guests, vendors, concessionaires, and sponsorship staff - communicate effectively, answering questions and providing directions when necessary.


• Provides assistance to the various departments – focused mainly on public safety issues, investigations, guest, or vendor conflicts, etc.


• Investigates a variety of incidents, including but not limited to, injuries, thefts, accidents, alarms, etc.  Complete a thorough well-written investigation of all necessary incidents and turn reports in within a timely manner.


• Work closely with the private medical provider, ride investigators, dispatch, bike team, law enforcement, private security, etc. to ensure incidents are thoroughly investigated.


• Monitors and responds to appropriate incidents communicated via the district radio or other means.


• Complies with all safety policies, guidelines, and procedures.


• Prepares and submits thorough reports and forms in a timely manner (by the end of the shift or if approved by the Investigations Supervisor the following day).


• Performs other related duties as assigned when needed.


• Promotes the District's F.A.I.R. values by creating a quality guest experience for both internal and external customers.

Qualifications

• Excellent customer service, oral and written communications skills.


• Good investigative skills and the ability to de-escalate aggressive situations.


• Good judgement and professionalism.


• Ability to work cooperatively with team members and other fairgrounds staff.


• Must be at least 18 years of age.

Working Conditions

• Involves some exposure to hazards or physical risk that require following safety precautions.


• Works indoors and outdoors and is exposed to weather conditions, dust, dirt, and exhaust fumes.  There can be extreme walking and moderate sitting (while writing reports) required during each shift.


• Works a flexible schedule including days, nights, weekends, and a holiday (July 4th)