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IT Analyst

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Job Description - IT Analyst

Job Location: Vienna, VA / Pensacola, FL (Hybrid)

Note: Local candidates only. This is a hybrid role. Open to USC, GC, GC-EAD, TN holders.
• Each candidate must submit a government-issued ID (Driver’s License or Passport) and provide three professional references (names, official emails, and phone numbers).

Job Description:

SMK Soft is seeking an experienced IT Analyst to support Navy Federal Credit Union (NFCU). This hybrid role focuses on Identity and Access Management (IAM), user provisioning lifecycle, and operational streamlining. The ideal candidate will have hands-on experience with IGA platforms like Saviynt or SailPoint, strong communication skills, and a proactive mindset toward automation and process improvement.

Specialty Areas:
Identity Governance & Administration (IGA) – End-to-end user and application provisioning using tools such as Saviynt or SailPoint.
Customer Service & Stakeholder Support – High-quality interpersonal skills, preferably with experience interacting with executive-level personnel.
Business Process Optimization – Analytical mindset to identify inefficiencies and drive operational improvements.
Technical Access Control – Familiarity with tools like AD, LDAP, RACF, and scripting to automate identity-related tasks.

Responsibilities:

• Execute identity lifecycle operations and application provisioning tasks.
• Collaborate with internal teams to assess and streamline existing workflows.
• Provide responsive support and direct engagement with various personnel tiers.
• Identify and implement process automation opportunities using scripting tools.
• Develop and manage technical documentation, access roles, and permissions.
• Use ticketing systems (e.g. ServiceNow) to process and manage access requests.
• Maintain compliance and accuracy across identity management systems.

Skill Matrix:

Skill
Experience (Years)
Identity & Access Management (IAM)
Required
IGA Systems (Saviynt, SailPoint)
Required
Stakeholder Interaction & Customer Service
Required
Workflow Optimization & Process Streamlining
Required
Role-Based Access Control (RBAC)
Required
PowerShell, PEGA, or Automation Scripting
Required
Mainframe (RACF), DB2
Required
Active Directory / LDAP
Required
RSA SecurID, VPN, Citrix
Required
Reporting & Metrics (Power BI)
Required
Ticketing Tools (ServiceNow)
Required

Mandatory Requirements:

• Experience with Identity Management and provisioning systems
• Ability to work independently and on-site in a hybrid capacity
• Excellent attention to detail and accuracy

Preferred Qualifications:

• Automation scripting and reporting/dashboard tools
• Familiarity with mainframe, directory services, and access solutions
• Experience working with financial institutions or government clients

Submission Requirements:

• Updated Résumé
• Government-issued ID (Driver’s License or Passport)
• Three professional references (Names, official emails, phone numbers)


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