IT Senior Support Specialist

NOTE:

• Send your resume to [email protected]


• Candidates for this position must be local to the Atlanta area


• This position requires one day onsite per week.

Short Description:

Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff.

Complete Description:

Qualifications:
High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Additional Qualifications:

• Minimum 5 years’ experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.


• Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.


• Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.


• This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge.
  
  
  

Technical Skills – experience and knowledge which include the following:

• Java or Other programming language


• JavaScript


• Groovy Script


• XML


• SQL


• PL SQL


• Oracle databases