IT Support Specialist

Primary Responsibilities
1.        Technical Support & Operations
•        Provide Level 1/2 support for desktops, laptops, Zebra printers, Android/iOS devices, and other endpoints.
•        Guide and support associates in day-to-day operational processes, especially around shipping and logistics tools.
•        Resolve workstation and software issues, including installation, upgrade, and maintenance of systems.
•        Document troubleshooting procedures and provide knowledge materials for end-users.
•        Participate in an on-call rotation, which may include occasional weekend shifts.
2.        Infrastructure & Network Management
•        Design, implement, and maintain secure, scalable IT infrastructure systems.
•        Deploy and manage physical, virtual, and cloud server environments.
•        Configure and troubleshoot LAN/WAN, VPNs, switches, routers, firewalls, and wireless access points.
•        Collaborate with other IT teams to install and resolve infrastructure and system-related requirements.
3.        Server, Cloud & Automation
•        Manage Windows and Linux servers along with AWS, Azure, or Google Cloud environments.
•        Perform patch management and system updates across environments.
•        Use scripting languages (e.g., PowerShell, Python) to automate repetitive tasks and enhance efficiency.
4.        Backup, Recovery & Security
•        Develop, test, and maintain backup and disaster recovery procedures.
•        Ensure adherence to corporate security policies and implement network protection protocols.
•        Conduct regular system audits, vulnerability assessments, and monitor system health via tools (e.g., Zabbix, Nagios).

Who we are looking for
•        Highly self-motivated, energetic, and proactive, with a strong passion for ideas and technology, and an insatiable curiosity to stay ahead of industry trends.
•        Decisive and results-driven, consistently maintaining a positive and optimistic attitude when faced with challenges.
•        Proven track record of successfully delivering projects, demonstrating a deep understanding of customer needs, technology solutions, quality standards, time-to-market, and budget management.
•        Extensive experience with Agile methodologies, from strategic roadmap planning to effective delivery and execution.
•        Strong communicator with excellent coordination, organizational, and interpersonal skills, adept at fostering team collaboration.
•        Exceptional critical thinking, analytical, and problem-solving capabilities, with a knack for quickly identifying solutions to complex issues.
•        Demonstrated success in working effectively with diverse, globally distributed teams, ensuring seamless collaboration and project success.