IT Support Technician, Audio/Video & Event Management

Term: 6 months

Available Locations: Lisbon, onsite

About the role: 

We are looking for an IT Support Technician, Audio/Video & Event Management  to join our growing Enterprise Operations team at Cloudflare. This role enhances A/V capabilities for events at the Lisbon office, focusing on setup, processes, and documentation for seamless execution. The individual, with a strong technical background in A/V production and excellent communication skills, will collaborate with internal teams and third-party vendors, while also providing hands-on event support and exceptional customer service.

What You'll Do:

• Act as the primary point of contact for all technical aspects of live events, collaborating closely with workplace, marketing, and event planning teams.


• Serve as a subject matter expert on event utilization of supported technologies.


• Provide exceptional customer service and technical support, including troubleshooting and operational assistance during events.


• Assess the current A/V infrastructure and identify areas for improvement.


• Collaborate with our Enterprise Ops team to develop and document standard operating procedures (SOPs) for A/V equipment setup, troubleshooting, and maintenance.


• Manage our third-party vendor to provide technical support during events, ensuring smooth A/V operation.


• Research and recommend upgrades or additions to the existing A/V equipment.


• Create training materials and conduct sessions for employees on A/V equipment usage.


• Maintain an inventory of A/V equipment and manage its upkeep.


• Partner and collaborate with various IT teams and third-party vendors for A/V support.


• Increased customer satisfaction and higher NPS score in Lisbon, and EBC experience for external customers.


• Aligned IT Ops experience across offices through global collaboration.


• Enhanced technical support and knowledge resources for employees.

What You’ll Bring:

• Bachelor's or Master’s degree in Audiovisual and Multimedia or Engineering, or a related field


• Basic understanding of computer science equipment and technology.


• Previous experience with advanced AV technologies and systems.


• Knowledge of event planning and coordination processes.


• Strong problem-solving and troubleshooting skills.


• Excellent communication and interpersonal abilities.


• Ability to work independently and as part of a team, with a proactive, collaborative mindset.


• Experience in the Internet security industry is preferred.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.