Level 1 & Level 2 Field Techs / Desktop Support

THANK YOU FOR READING THE JOB DESCRIPTION CAREFULLY AND THOROUGHLY

L1 and L2 Desktop Technicians
Location: Wilmington, DE - ONSITE
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up for buildings
Part-time temporary
 
Job Description/ Responsibilities
•    Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.
•    Handle equipment installation and moves with little or no supervision.
•    Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
•    Work well under supervision.
•    Training will be provided.
 Qualifications:
•    Excellent communication skills.
•    Strong troubleshooting and critical thinking skills.
•    Positive and professional demeanor.


SCOPE OF WORK for Level 2 Desktop Technician 
•    Install all the equipment that has been staged by the Level 1 Team.
•    Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.

SCOPE OF WORK for  Level 1 Desktop Technician 
•    Distribute and stage each desk with the necessary equipment. 
•    Standard desk includes two monitors, VDI, camera, and peripherals.
•    There will be additional equipment for each trader desk.
•    Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.