Loss Prevention Representative

SUMMARY DESCRIPTION

Coordinating the flow of member information relating to losses or potential losses to ensure credit union is not at risk. 

CORE COMPETENCIES

• Work negative share queue daily. Including calling members, payment plans, closures, and adding charge offs to board reports.
• Research and resolve member concerns regarding negative accounts, returned items. 
• Research and resolve potential fraud situations including talking with the member for fraud determination.
• Research and resolve transactions promptly through other electronic medians for fraud which could include Fed-Now, Real Time Payments (RTP), Online situations, etc.
• Answer and create files for new garnishments the same day as received.
• Ensure legal filings are handled promptly protecting the interest of the credit union.
• Recommend fraud prevention measures.
• Assist the Loss Prevention team with daily reports.
• Complete work log daily.
• Interface with authorities requesting member information; ensuring compliance to the Right to Financial Privacy Act.
• Institute all activities that assist with loss prevention objectives.
• Coordinate and train loss prevention policies.
• Back up all positions covering employee’s duties.
• Performs other duties as directed or needed.

KNOWLEDGE, SKILL AND ABILITY

• The ability to maintain good organization and follow-through skills.
• The ability to meet deadlines without sacrificing accuracy.
• The ability to keep work space neat, orderly and clean.
• The ability to prioritize tasks and goals, completing the most important and urgent items.
• The ability to create environment where internal and external customers are treated professionally and with respect.

EDUCATION OR FORMAL TRAINING

High school diploma or equivalent.

EXPERIENCE

Two years of experience in a financial institution. Prefer one-year experience in the Member Services area as well as previous teller experience.

COMPENSATION & BENEFITS

Starting hourly rate - $22.75+ depending on experience

Being a part of Partner Colorado CU has its benefits. We offer valuable benefits designed for you, your family, and your life. Our plans are cost-effective, convenient and provide ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. There is a potential for Annual Performance Bonus, Medical Plans, Dental, Vision, HSA, 401(k) match, Life/AD&D, Accident, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Identity Theft, Paid Time Off, Paid Holidays, Personal and Professional Development.

WORKING ENVIRONMENT

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee is required to travel, by auto, to various branch locations as determined by staff training needs.