Manager, Education & Training - Contract

• Bachelor’s degree required; 4+ years of experience in retail education or training, preferably within beauty, skincare, or luxury retail
• Passion for developing people, elevating product knowledge, and delivering exceptional customer experiences
• Highly organized, detail‑oriented self‑starter with the ability to manage multiple priorities in a fast‑paced environment
• Compelling communicator and facilitator with confidence delivering engaging education in both in‑person and virtual settings
• Collaborative, relationship‑driven partner who works effectively across teams and with external stakeholders
• Curious, agile learner comfortable adopting new tools and technologies
• Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with an LMS is a plus
• Able to work in office or remote environments with reliable connectivity
• Comfortable traveling regularly throughout the US and Canada, with 1–2 trips per month required

• Training Execution, Facilitation and Coaching
  • Act as the Subject Matter Expert for training needs for Retail population
  • Perform needs analyses to identify strengths and opportunity gaps in existing training programs
  • Implement with excellence all training programs based on retail roadmap
  • Deliver impactful and memorable trainings either using face-to-face or virtual mediums
  • Provide in-store coaching on an as-needed basis on relevant topics
• Develop Training Materials
  • Develop engaging and insightful training tools (both digital and physical) to build expertise on topics such as product knowledge, selling behaviors and the customer experience
  • Regularly analyze and review existing training tools for continuous improvement
• All other duties or projects as assigned

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