Medical Support Assistant (MSA)

• Contractor’s personnel are the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230 Outpatient Scheduling and Process Procedures, and VHA Directive 1232, Consult Management.
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
• Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
• Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
• Personnel shall notify their contracting supervisor when automated systems are not performing as needed.
• Validates and update patient demographic information.
• When records are received, the incumbent will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VISTA).
• Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
• Screens/receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
• Perform appointment scheduling, tracking, pre- and post- appointments contacts as required.
• The contractor provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.
• Other duties as assigned.

• Must have six (6) months of customer service experience
• Must have High School education or GED equivalent
• Must be able to type at least fifty (50) words per minute (WPM)
• Must have knowledge of basic medical terminology
• Must be able to read, understand, speak and write English fluently
• Must have basic typing and PC Computer skills

All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

This position may be subject to client or government vaccination, policy, or requirements that may change from time to time.

The work location is flexible if the company approves it, except that the position may not be performed remotely from Colorado.

PFS offers a comprehensive benefits package that includes health insurance, dental and vision insurance, flexible spending accounts, disability insurance, life insurance, a retirement plan, paid time off, remote work, and other benefits to accommodate what matters most to you and your family. Learn more about PFS Benefits.

Note: PFS benefits, compensation, and bonuses are subject to eligibility requirements and other applicable plan or program terms.