Merchant Experience Operations New Verticals Project Associate CPG Ads

About the Team

The New Verticals team is part of DoorDash’s Merchant Experience Operations organization and is responsible for building and maintaining merchant catalogs on the DoorDash platform. These catalogs are critical, as they represent each merchant’s product assortment to customers across evolving lines of business including DashMart, Convenience, Alcohol, Grocery, and Retail. As these categories continue to grow and change, the team faces ongoing opportunities to solve new challenges and drive meaningful impact.

Operating at the intersection of e-commerce and advertising, the team partners closely with Sales, Vendor Management, Strategy & Operations, and Ads & Promotions to support both merchant and CPG advertiser needs. This role helps manage the internal and external processes and channels that power client-facing catalog management and customer-facing content, ensuring accuracy, scalability, and high-quality execution. Day-to-day work is supported by tools such as JIRA, Google Suite, Salesforce, Mode/Snowflake, and internal DoorDash systems.

About the Role

As a Project Associate within MXO New Verticals, you will deliver operational excellence, quality, and efficiency across merchant and CPG brand catalog operations. You will translate business strategy into team-level execution, ensuring KPIs are met while driving continuous improvement across workflows that support New Verticals and the CPG Advertising business.

In this role, you will support Advertisers as part of the team serving as the primary intake and triage point for CPG advertiser catalog requests, managing end-to-end resolution directly with advertisers and selectively engaging Ads S&O and/or Sales stakeholders for priority clients or complex issues that impact activation or spend. You will build scalable processes that ensure timely resolution, high-quality advertiser communication, and strong cross-functional coordination, while playing a critical role in maintaining the brand catalog content that underpins DoorDash’s CPG Ads business. You will coach and develop future leaders, drive workflow improvements, and support the integration of AI, automation, and analytical tools into daily operations, connecting high-level strategy to execution through strong people leadership and operational rigor. 

This remote role requires travel and reports directly to the MxO Project Manager, New Verticals CPG Ads. 

You’re excited about this opportunity because you will…

• Own end-to-end intake, triage, and resolution of CPG catalog requests, partnering with Sales on priority or complex issues and using insights to drive automation.


• Provide clear communication on timelines, status, and resolution to external CPG advertisers


• Identify recurring issues and streamline workflows to improve speed, quality, and scalability.


• Partner cross-functionally with Ads, Catalog, Product, Analytics, Strategy, and S&O to unlock advertising opportunities, expand catalog coverage, and improve tooling and processes.


• Lead and develop future leaders, driving operational performance, accuracy, accountability, and talent growth.


• Work with your direct leader to translate strategic priorities into clear, executable workstreams aligned to business goals across multiple concurrent initiatives.


• Leverage data and dashboards (MODE, SQL, Snowflake, GSheets) to assess trends, identify root causes, and inform operational and team-level decision-making.


• Integrate AI and automation into daily workflows by piloting and scaling solutions that increase efficiency and elevate team capability.


• Drive KPI ownership through strong tracking, validation, and visibility mechanisms.


• Build a high-performing team culture centered on learning, inclusion, and operational excellence.

We’re excited about you because…

• You bring 3–4 years of experience leading catalog operations or consulting, with a strong track record of building high-quality, detail-oriented processes in fast-moving environments.


• You are highly analytical, with intermediate to advanced Excel and/or SQL skills, and use data to drive structured problem-solving and sound decisions.


• You are a strategic thinker who can zoom in and out—diving deep into details while also shaping clear, long-term plans that align to business goals.


• You communicate clearly and effectively across all levels, translating complex operational data into actionable insights and aligned execution.


• You act with urgency and ownership, thriving in ambiguity and bringing a strong bias for action in an evolving business.


• You excel at navigating cross-functional, matrixed teams—connecting stakeholders, asking the right questions, and driving outcomes.


• You bring disciplined project management skills, maintaining visibility, momentum, and clarity across multiple initiatives.


• You are excited to integrate and scale AI and automation to improve accuracy, speed, and team effectiveness.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.