Essential Job Functions

Position:        Host, President’sCottage Museum  and Tour Guide       

Department:  Social Activities

Primary Responsibilities:

         Meet and greet guests, orient them to museum, be available to answer questions

         Maintain cleanliness of museum

         Be available to give tours of hotel and property

          Learn and understand The Greenbrier’s history

Secondary Responsibilities:

          Security presence

          Some work with Social Activities required throughout the year

          Provide information about current resort operations to guests

The selected candidate must be able to uphold the Greenbrier's Vision as well as demonstrate the 12 Greenbrier values of safety, honesty, excellence, respect, empowerment, pride, teamwork, loyalty, commitment, cleanliness, responsibility and fairness.

Normal Working Hours:

      Varying days  10:00 to 5:00, April through November, all holidays

Past Work Experience Requirements:

         Strong customer service experience

         Experience communicating information to individuals and small groups

Educational Requirements:

         High School Diploma or G.E.D. required

         Course work in U.S. and/or local history helpful

Communication Skills Requirements:

         Personal interaction and communication skills very important

          Thorough knowledge of the resort’s history is critical

         Ability to speak comfortably with a range of people one-on-one and also in tour groups

Technical Requirements:  

Computer

Experience                           Software                   Level (Beginner, Intermediate, Advanced)

Word Processing                

Spreadsheet            

Database                  

Programming                       

Calendars                

Internet                     

Hardware Installation                     

Technical Skills      Skill Level (Beginner, Intermediate, Advanced)

Typing (WPM)

Data Entry    

Other 

Location of Work                                        YES                            NO

Indoors                                             X

            Heated                                               X

            Temp. Fluctuations                             X

            Outdoors                                                                         X               

            Below Ground                                                                  X            

            Elevated Areas                                                                X

            Personal Protective Equipment Required                        X

   Work Postures     Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift),                                       Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

            Standing     Frequent                                             

            Sitting           Infrequent                              

            Walking         Infrequent                            

            Climbing        Infrequent                            

            Bending/   Stooping                    Rarely                           

            Overhead Reaching                    Rarely                           

            Arm/Hand Movement       Rarely                                      

            Hand/Eye Coordination    Rarely                                     

            Other  (Define)

Lifting Requirements

Frequency (choose 1 per movement)

Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift), Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

            Amount         10 lbs.or less , 11-20 lbs.     21-30 lbs.       31-40 lbs. Over 41 lbs.                                                                                           

            Horizontal Lift          Rarely                                                                                                                                    

            Overhead Lift            Rarely                                                                                                                                                Floor to Waist Lift     Rarely                                                                                                                                   

            Grasping                    Rarely                                                                                                                                   

            Push/Pull                  Rarely                                                                                                                                   

            Carrying                     Rarely                                                                                                                                   

            Other  (Define)                                                                                                                                                                                                                    

Required Supervision:

         Director of Social Activities

         Historian

Other Requirements:

         Requires a high degree of social skills, ability to greet large number of guests and provide them with basic historical information repeatedly.

*Requirements are subject to change