Office Assistant

Job Overview:
Flora-Bama Marina is seeking a dependable, organized, and customer-focused individual to join our team as an Admin/Office Assistant. This position is central to the daily operations of our marina and involves a wide range of responsibilities including guest check-ins, rental coordination, administrative support, and retail assistance.

Key Responsibilities:

• Rental Operations:
  • Greet customers and execute check-in for a high volume of pontoon and jet ski rentals.
  • Clearly explain rental policies, safety procedures, liability waivers, and area maps.
  • Ensure all required forms are completed and payments are processed accurately.
  • Be thoroughly familiar with all rental policies, limitations, and essential safety requirements.
  • Collect on damages, late fees, and rule violation surcharges.
     
• Administrative Duties:
  • Order parts and equipment for the marina as needed.
  • Answer incoming phone calls and respond to customer inquiries.
  • Monitor and manage the marina’s email account in a timely and professional manner.
  • Maintain accurate records and perform basic office tasks as assigned.
     
• Retail & Cash Handling:
  • Support retail operations, including assisting customers and restocking items.
  • Operate a cash drawer and ensure accurate handling of cash and credit transactions.
     
• Facility Maintenance:
  • Help maintain a clean, organized, and safe office and work environment.

Requirements:

• Strong communication and customer service skills.
• Ability to work independently and multitask in a fast-paced environment.
• Familiarity with office software, email, and point-of-sale (POS) systems.
• Previous marina, boating, or retail experience is a plus but not required.
• Must be reliable, punctual, and detail-oriented.