Order Management Specialist

Job Description:

·        Job Title: Order Management Specialist

·        Schedule: Onsite M\-F 8am\-5pm

·        Interview: 30 Minute Onsite Interview with Team and Hiring Manager

Job Overview:

·        The Order Management Specialist is responsible for managing the full lifecycle of customer orders with a strong emphasis on coordination, accuracy, and on\-time execution.

·        The ideal candidate brings some project management experience—comfortable working with timelines, deliverables, follow\-ups, and cross\-functional communication.

·        This person is proactive and committed to completing all daily tasks with urgency, even in an office environment.

·        The role requires strong ownership, excellent follow\-through, and the ability to work efficiently in a fast\-paced plant operation.

Key responsibilities: \-

·        Demonstrate strong ownership: follow assignments from start to finish, maintain accountability, and ensure daily responsibilities are completed before end of day. \- Schedule orders and manage ship date accuracy while considering plant capacity, loading constraints, lead times, and PELT codes.

·        Review order details and ensure alignment with engineering, planning, production, and supply chain requirements.

·        Communicate proactively with internal teams including supply chain, production, engineering, planning, and shipping to resolve issues or delays.

·        Monitor order status daily to identify BOM issues, missing information, customer requests, and order discrepancies; escalate when needed.

·        Manage and track Customer Requests (CRs), ensuring professional and informative responses to internal and external stakeholders.

·        Support on\-time delivery metrics (OTDS) by maintaining clean order flow and ensuring timely task completion.

Preferred Qualifications & Skills

·        Bachelor’s degree preferred (Business, Supply Chain, Management, or related field); equivalent experience considered.

·        Experience in order management, planning, customer service, or production support.

·        Some project management experience.

·        Proficient in SAP for order processing, scheduling, and CR management.

·        Strong Excel skills

·        Familiarity with manufacturing environments or electrical distribution products is a plus.

·        Strong attention to detail and accuracy with high\-volume tasks.

·        Excellent time management and prioritization in a fast\-paced environment.

·        Proactive, solution\-oriented, and accountable for completing assigned tasks.