Outpost Service & Sales Specialist

Transition Bikes is looking for a passionate and customer-focused individual to join our Outpost team. This role will combine bike repairs and maintenance with sales and customer service, offering the opportunity to engage with customers while supporting the smooth operation of our Outpost.

Who You Are
You are enthusiastic about bikes and enjoy helping people. You bring a positive attitude, a strong willingness to learn, and a passion for providing great service. Whether you're helping customers select their next bike or performing repairs, you always approach your work with enthusiasm and a collaborative attitude. You’re organized, proactive, and eager to contribute to a welcoming and inclusive environment for all. You enjoy working with a team, sharing your knowledge of biking, and helping others discover the joy of the sport.

What You’ll Do

Customer Service

• Provide information about Transition Bikes, our history, and our products.


• Set up and assist customers with demo bikes and new bikes.


• Tend the bar and serve alcohol and bar snacks to customers.


• Assist with general sales and inquiries.

Operations

• Perform opening and closing duties.


• Help maintain the demo fleet by cleaning and preparing demo bikes.


• Stock, label, organize, and merchandise products.


• Monitor and respond to emails and phone calls.

Bike Repairs and Maintenance

• Perform bike repairs and maintenance on customer bikes, demo fleet bikes, and showroom bikes.


• Help maintain the demo fleet, including cleaning and prepping bikes for customers.


• Assemble new bikes for the showroom floor and for customer orders.


• Offer feedback to product development and customer service teams to improve quality control and customer satisfaction.

Requirements and Qualifications

• 1+ years of experience in a bike shop is preferred.


• 3+ years of experience in retail sales is preferred.


• Knowledge of mountain bikes, components, and accessories.


• Good organizational skills with the ability to maintain a clean workspace.


• Excellent communication skills.


• Ability to work weekends.


• Must have, or be eligible to earn, a valid M.A.S.T permit to serve alcohol (must be 21+).


• Must live in, or be willing to relocate to, Bellingham, WA.

Why Join Transition Bikes?

• Comprehensive Benefits: We provide excellent health, dental, and vision benefits at an affordable cost. Plus, our Aflac accident insurance is offered at no cost to you, providing extra protection in case of injury.


• Retirement Savings: We offer a Simple IRA with employer matching after one year.


• Employee Discounts: Enjoy generous discounts on the products we produce, along with access to industry-related gear at discounted prices.


• Work-Life Balance: We recognize the importance of balancing personal and professional responsibilities and support you in maintaining that balance, helping you manage both effectively.


• Company Culture: At Transition, we value time spent on the bike with our team. Our annual trip and regular company rides offer an opportunity to connect with coworkers, enjoy the sport we all love, and keep our focus on the reason we’re here and why we do the work we do.


• Community Engagement: Being part of Transition means actively giving back to the biking community. You’ll have opportunities to contribute to trail-building and other community-building activities.