Patient Concierge - Per Diem

Provide great customer service for the following patient services: schedule patient appointments, obtain and verify demographic and financial information through the pre-registration process, complete patient registration by obtaining consent for medical care and financial agreement, process patient paperwork, coordinate care with other services, triage patient telephone calls to clinical staff, and provide information about services.

Duties/Responsibilities:

• Provide a great patient experience by offering personalized service during the patient registration process including greeting the patient, collecting and/or updating demographic and financial information, and collecting co-pays.
• Provide excellent customer service in all interactions with patients and visitors, assist in the completion of various documents and patient paperwork, and effectively manage dynamic or escalated patient encounters.
• Schedule all provider appointments. Ensure pre-certifications/ prior authorizations are received and interpreters are obtained when necessary.
• Collect and make changes for payments received, a complete receipt for the patient and follow the appropriate paperwork to complete the transaction.
• Maintain working knowledge of all office equipment, fax, copiers, phones, postage meter, etc. Maintain inventory, ordering, and stocking supplies.
• Prepares and maintains for completion and accuracy electronic medical charts/records, forms, registration materials, and other related documents according to the company policies and procedures.
• Assures compliance with all HIPAA regulations concerning the use, retrieval, storage, and sharing of medical records.

• Basic math skills.
• Proficiency with Microsoft Office products, G-Suite, and Windows environment.
• Willing to help in all areas, have the flexibility and effectively work in a team environment.
• Demonstrated excellence in communication skills, and ability to convey ideas and information, verbally and in writing.
• Strong organization skills, attention to detail, and problem-solving are required to perform this role.
• Ability to handle multiple tasks simultaneously.

Education and Experience:

• High School diploma or equivalent.
• One (1) year general office experience, healthcare setting preferred.

Benefits:

• Competitive Salary $19 - $23
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement