Title: PEOPLESOFT ANALYST
Client: Arizona SALT RIVER PIMA\-MARICOPA INDIAN COMMUNITY
Location:10005 E Osborn Rd, Scottsdale, AZ 85256
Duration:12 Months
Note: This is an onsite role.
Job Description:
Production Support:
- Provides day\-to\-day functional support to end\-users and supports PeopleSoft production problem resolution and enhancement requests including evaluation of the current âAs\-Isâ functionality and guidance towards the future âTo Beâ processes of the software implementation.
- Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions including workarounds.
- Performs the functional analysis for production support activities.
- Applies and enforces department change control policies & procedures.
- Develops Functional Design Documents and works with technical resources to develop system enhancements or resolutions to system issues.
- Owns the testing processes including development of test plans, test cases, scenarios and results documentation.
- Coordinates with other IT departments on integrated system support.
- Provides finished work on\-time and with consistent high quality.
- Ensures resolution data is collected, compiled, and archived in a complete and useable manner by other team members.
- Works with division supervisors to improve operational policies continuously, practices, procedures, and methodologies.
- Works closely with the Customer departments
Reporting:
- Works with end users to define, develop and assist with the development of reports and interfaces requiring PeopleSoft data.
- Requires an understanding of PeopleSoft data and how it can be used to solve business user needs.
- Develop People Tool Queries as needed for end users.
- Creates mock\-ups and development of NVision, SSRS and SQR reports.
Research:
- Critically evaluates information gathered from multiple sources.
- Reconciles conflicts, decomposes high\-level information into details and packages specific details into executive\-level summaries.
- Translates findings into reports, recommendations or alternatives that identify probable causes and possible solutions to business inquiries and/or technical issues.
PeopleSoft Enhancement Implementation and Upgrade Support:
- Contributes to the implementation and upgrade processes so they will positively impact the Tribal Government and provide future services that will be best utilized for the benefit of the Community.
- Evaluates and improves the effectiveness of new PS modules, configuration, testing and implementation utilizing PS and industry benchmarks.
- Develops, tests and documents âregression testsâ for patch, bundle and major upgrade tasks.
- Develops and provides training and documentation to support the Tribal Government on use of existing and new modules or functionalities as implemented.
- Develops and supports key reports and queries. Provides training on usage of those reports and queries.
- Implements Best Business Practices for all associated business systems and develops the business system framework to tailor the system design in order to accommodate Tribal Government needs.
- Makes business system recommendations regarding Time & Labor configurations and customizations.
Considers:
- Impact on recurring custom reprogramming costs for future routine software upgrades,
- Impact on other modules of the PS systems,
- Customer (end\-user) âusabilityâ,
- Flexibility and responsiveness to potential organizational changes,
- Anticipation of potential âbusiness ruleâ changes, and
- Sensitivity to Community and Tribal Government culture
- Communicates the projectâs goals, objectives, challenges and accomplishments effectively to management, peers and end\-users.
- Completes all project phases by assigned deadlines.
- Participates in the Change Management and Communication Programs.
- Works with Consultant Analysts and Developers as required for implementation and upgrade, configuration and customization testing.
- Develops user documentation detailing PS configuration and customization performed by the application development staff. Develops and reviews user documentation of business system
- ârulesâ, process sequences and guidelines.
- Works with consultant analysts and developers to develop and utilize a PS test environment used for implementation, configuration and customization testing.
- Interacts effectively with Timekeepers, IT staff, independent Consultants, project Liaisons, Project Oversight Committee, PS technical and functional staff and Tribal Government employees.
- Leverages strong technical skills coupled with business intelligence and a deep understanding of customer's needs so they can be transformed into application and operational requirements.
- Acts as an interface between business units, technology teams and support teams.
- Develops requirements traceability to test cases.
Communication:
- Communicates professionally and works effectively with multiple levels within the Government.
End\-User Training:
- Assists and instructs end\-users with training as required for production, enhancement and upgrade support.
- Activities include, but are not limited to, developing training plans, creating training materials and hosting training sessions.
Problem Solving:
- Applies proven analytical and problem\-solving skills to all assignments.
- Identifies critical issues and proposes viable alternatives or solutions.
Administration:
- Adheres to, and enforces, department standards, policies, procedures and industry best practices.
- Communicates plans, status and issues to management on a regular basis.
- Participates in development of internal IT processes, policies and procedures.
- Attends required meeting with project team members, Liaisons and others for project directives and updates.
Testing:
- Assists with the preparation of test plans and the solutions testing in compliance with SRPMIC guidelines and standards.
- Assists with preparation of test plans and test scripts for manual and automated testing activities.
- Coordinates and performs in\-depth tests including end\-user reviews for modified and new systems and provides other post\-implementation support. Tests identify the business condition
- being tested, expected results and document actual testing results.
- Ensures high quality and accuracy is maintained thru to software release.
- Provides feedback to the development team and completes work in accordance with the schedule and the quality requirements.
Knowledge, Skills, Abilities and Other Characteristics:
- Knowledge of the history, culture, laws, customs and traditions of the SRPMIC.
- Knowledge of People Tools 8.57/8.58 with FLUID, and PeopleSoft 9.2
- Knowledge of PeopleSoft general architecture, development environment, tools and capabilities.
- Knowledge of PeopleSoft Modules as related to the project.
- Knowledge of business system modeling and requirements gathering techniques.
- Knowledge of project management processes, procedures and techniques including scoping, design, implementation planning and documentation.
- Knowledge of PeopleSoft software and implementation processes, techniques and database design.
- Knowledge of process reengineering and improvement techniques.
- Knowledge of methodologies for performing current\-state business workflow analysis and making improvement recommendations.
- Knowledge of the development and management of technical training programs and documentation for end users.
- Knowledge of end user needs assessment and evaluation techniques to meet expectations.
- Knowledge of application systems analysis in a business environment.
- Knowledge of current SRPMIC Tribal Government policies and procedures.
- Skill compiling, organizing and interpreting forms, desk manuals, and technical staff documentation, PeopleSoft documentation and on\-line resources.
- Skill communicating effectively both verbally and in writing with all levels of the organization.
- Skill performing user needs assessment and evaluation.
- Skill conducting User Acceptance testing.
- Skill eliciting requirements from customers and end\-users.
- Ability to develop and maintain positive and effective working relationships at all levels within the department and Community.
- Ability to identify long\-term impact of recommended configurations and customizations in a PeopleSoft environment.
- Ability to work independently and make good judgments regarding project issues.
- Ability to work effectively in a teamwork environment.
- Ability to organize consultant tools and materials.
- Ability to conduct independent research.
- Ability to follow verbal and written instructions.
Qualifications:
- Education: A Bachelorâs degree from an accredited college or university in Accounting, Finance, Computer Science, Systems Engineering or Information Systems is required.
- Experience: PeopleSoft implementations and upgrade experience with module required and at least five (5) year experience providing user support for Time and Labor module required.
- PeopleSoft Modules, version 9.2 implementation experience required.
- Ability to create test plans, conduct Unit and System testing and coordinate User Acceptance testing is required.
- People Tools Query development skills required.
- Experience with the functional reporting tools required.
- Approval Workflow Engine (AWE)
- Equivalency: Equivalent combinations of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.
- Special Requirements: May be required to work after normal business hours including nights, weekends and holidays plus more than 8 hours per day at times
About Us:
Since 2000, Tri\-Force Consulting Services (https://triforce\-inc.com) has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri\-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri\-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri\-Force is a six\-time winner among the fastest\-growing companies in Philadelphia and a four\-time winner on the Inc. 5000 list of the nation's fastest\-growing companies.
