Key Responsibilities
- Develop deep functional and technical understanding of Dynamics 365 Customer Engagement and Customer Insights and Journeys modules; serve as the subject matter expert
- Work with business stakeholders to define product requirements and shape the product roadmap
- Author features and user stories with clear acceptance criteria
- Gain deep understanding of sales and marketing business processes related to owned products
Required Skills
- Experience using Dynamics 365 CRM - Customer Engagement & Customer Insights and Journeys modules
- Skilled in defining product requirements, building product roadmaps, and writing user stories
- Proven ability to own products end-to-end through their lifecycle
- Leadership, consensus-building, and problem-solving abilities
- Strong analytical and troubleshooting skills
- Effective collaboration and conflict resolution skills
- Excellent listening, verbal, and written communication
- Strong facilitation, presentation, and reporting capabilities
- Time management and ability to follow through on tasks
Bonus Skills
- People or team management experience
- Dynamics 365 certifications