Program Manager - Safety & Workplace Violence Prevention

Description:

The Program Manager – Workplace Safety and Prevention will be responsible for developing, implementing, and overseeing Heritage Health’s comprehensive safety and workplace violence prevention programs. This role ensures compliance with federal and state regulations, HRSA requirements, CMS Emergency Preparedness Rule, and nationally recognized standards (OSHA, ANSI/ASIS WVPI AA-2020, IAHSS). The Program Manager will lead cross-functional initiatives, coordinate training, and establish governance structures to protect staff, patients, and visitors while supporting Heritage Health’s trauma-informed, patient-centered mission. 

Why You Should Join our Team:

Passionate Purpose: We're committed to enhancing lives, every day.

Unmatched Support: We are committed to a fun and supportive team environment.

Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.

Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.

Exceptional Rewards: Competitive pay, and benefits

Benefits:

Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.

Life Insurance: Employer-paid for 1x annual salary up to $200k (optional coverage available for additional cost).

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.

Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher.

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.

Your Essential Duties:

Program Development & Oversight

• Develop, implement, and maintain Heritage Health’s Workplace Violence Prevention and Intervention (WVPI) Plan. 
• Ensure policies and procedures reflect OSHA’s General Duty Clause, CMS Emergency Preparedness Rule, HRSA expectations, and ANSI/ASIS WVPI AA-2020 standards. 
• Lead the integration of violence prevention policies into broader organizational risk management, compliance, and HR frameworks. 
• Coordinate updates to the Emergency Preparedness Plan (EPP) and Hazard Vulnerability Assessments (HVA). 

Governance & Compliance

• Serve as primary owner of security and workplace violence prevention policies (SEC category) and emergency preparedness policies (EP category). 
• Establish governance protocols for multidisciplinary threat assessment and response, ensuring legal defensibility and compliance readiness. 
• Liaise with regulatory agencies (OSHA, CMS, HRSA) during audits, site visits, and inspections. 

Threat Management & Incident Response

• Oversee intake, triage, and case coordination for security threats, disruptive behavior, and workplace violence incidents. 
• Collaborate with HR, Legal, Compliance, Leadership, and Facilities to ensure coordinated threat management. 
• Utilize the incident reporting system to document incident investigation, response, and follow-up. 

Training & Education

• Develop and deliver organization-wide training programs, including new hire orientation, annual refreshers, and specialized training for managers, and clinical staff. 
• Implement drills and exercises in compliance with CMS and HRSA requirements, ensuring cross-department and community partner involvement. 
• Promote trauma-informed practices and de-escalation skills across the workforce. 

Collaboration & Leadership

• Partner with the Disruptive Behavior Committee (DBC) to support patient-centered approaches to disruptive behavior. 
• Facilitate multidisciplinary collaboration across HR, Facilities, Compliance, and Clinical teams. 
• Serve as primary liaison with local law enforcement, EMS, and emergency management agencies. 

Program Evaluation & Continuous Improvement

• Collect, analyze, and report on safety and workplace violence data to identify trends and drive continuous improvement. 
• Conduct after-action reviews following incidents or drills, implementing corrective actions. 
• Lead annual program review, updating policies and training in line with emerging regulations and industry standards. 
• Regular and predictable attendance is an essential function of this position.
• Performs miscellaneous job-related duties as assigned.

Your Success Factors

• In-depth knowledge of OSHA, CMS, HRSA, ANSI/ASIS WVPI AA-2020, and IAHSS standards. 
• Strong leadership, facilitation, and change management skills. 
• Excellent written and verbal communication; ability to prepare policies, training curricula, and compliance documentation. 
• Proficiency in incident reporting systems, data analysis, and program evaluation. 
• Commitment to trauma-informed care and balancing safety with compassionate clinical practices. 

Job Overview

Working Conditions: Work is normally performed in a typical interior, administrative work environment in an office building. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind.

Physical/Mental Requirements:

• Prolonged periods of sitting, walking, and working on a computer.
• May lift up to 15 pounds at times.
• Must be able to access and navigate various departments of a given location.
• Must be able to complete tasks in a noisy or stressful environment.
• Must be able to adhere to process protocol.