Project Manager, SIPS Operations Enablement

The role:

SoFi is hiring an experienced Project Manager to join our Operations Project Management Office, supporting our SIPS and Member businesses. The Operations - PMO leads developing and implementing the Operations strategic roadmap, with a specific focus on the SIPS products. The successful candidate will work directly with the Operations Business Owners, Vendors, Learning & Development partners, and Product, Design, and Engineering teams to ensure projects are completed within established timelines and scope. They will manage and direct the implementation of small to large projects that require the definition, development, delivery, and deployment of solutions that meet stakeholder needs and are compatible with business drivers. 

What you’ll do:

• Strong ability to dissect business functions and identify opportunities to create value


• Bring strong subject matter knowledge to define Bank/Money, Credit Card, Protect and Member project scope; facilitate requirements, and proactively identify and overcome project blockers. 


• Drive projects across the end-to-end product lifecycle - including onboarding, money movement, and trading.


• Manage/engage with multiple projects concurrently while addressing all project artifacts and operational readiness activities. 


• Execute Project Management skills with rigor and discipline as the engine to drive stakeholders forward in a cohesive and collaborative manner while ensuring proper communication and accountability


• Establish and conduct meetings to communicate expectations, project roles, and status updates, track open issues, and work with all groups and clients to resolve issues as required.


• Identify and manage project dependencies, risk mitigation, and critical path items and follow appropriate methodologies.


• Maintain excellent communication with all levels of management, and provide appropriate training and cross-training to other team members.

What you’ll need:

• The ideal candidate is extremely organized, an excellent communicator, and a strategic thinker who can execute in a fast-paced environment


• Familiarly with end-to-end Bank and Credit Card product experiences


• Project management, management consulting, or operational management; preferably


• Proven track record of execution in a multi-disciplinary, high-paced environment


• Proficient with financial reports, business intelligence tools, and workflow design


• Robust interpersonal skills and demonstrated ability to lead


• Ability to write and communicate clearly to internal stakeholders and vendors


• Capable of grasping and utilizing complex ideas and strategies


• 3-5  years of hands-on experience within a financial services call center environment 


• SmartSheet, Jira, and Google Suite proficiency required


• PMP, CAPM or SCM certification is preferred 


• Vendor management experiences a plus