Public Safety Emergency Communications Senior Engineer 2 - Specialist 3

• Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment.
  
• Configure and test Emergency Communications network infrastructure.
  
• Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers.
  
• Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
  
• Technical support and oversight for vendor managed ESInet services and systems.
  
• Technical support for Public Safety Unified Communications systems and services.
  
• Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
  
• Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation. 
  
• Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
  
• Provide Emergency Communication technology asset management support and oversight.
  
• Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
  
• Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
  
• Perform data and performance analysis associated with communications services.
  

Requirements

• At least 12 years of experience working in a data center or in the field supporting related work.
  
• 8+ years of experience in network support, LAN/WAN troubleshooting.
  
• 8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
  
• 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).
  
• Substantial knowledge of networking hardware and topologies.
  
• Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
  
• Substantial Knowledge of computing systems and hardware.
  
• Experience with LEC circuits termination and turn-up.
  
• Experience with Land-mobile-radio systems, P25 conventional and trunked networks.
  
• Experience with call routing, selective routing, trunking and location-based routing.
  
• Ability to perform physical work related to the job.
  
• Ability to follow detailed job documents.
  
• Must be willing to travel within the NYC region to meet customer SLA’s.
  
• Must be willing to work on-call, after hours and weekends when required.
  
• Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
  

• Bachelor's degree from an accredited college in computer science or related area of study
  
• Experience with Emergency Communications infrastructure, systems, applications and related technologies
  
• Experience with DMS and ACD systems
  
• Experience with ANI / ALI services and functionality
  
• Experience with 9-1-1 Call Handling Systems
  
• Experience with NG9-1-1 ESINET call routing.
  
• Experience with SMS, RTT, TCC routing, SMS aggregation
  
• Experience with third-party emergency communication system integrations
  
• Experience with GIS and location-based identification systems
  
• Experience with 911 related TDOS and DDOS risk mitigation