Receptionist

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

General Summary

Performs a variety of duties that include answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff. May also assume a security guard function by monitoring who is entering and exiting the hospital and observes and reports any suspicious behavior or activity. Utilizes hospital information system to check patient location, etc. and performs other related duties.

Mission

All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.

Reporting Relationships

Reports to the Supervisor.

High School diploma or equivalent preferred. One year front office/receptionist experience preferred. Previous experience using a business office suite, such as Microsoft Office, preferred. Excellent customer service skills preferred.

Working Conditions

Works in a clean, well-lighted office environment. Fast paced; may be exposed to frequent interruptions and multiple demands. May be expected to work beyond normal tour of duty. Potential for minimal exposure to communicable diseases and hazardous materials requiring the observance of Standard (Universal) precautions and safe handling practices. This position has been classified as low or no exposure risk and does not require the completion of an annual testing, but may require "just in time" testing if the need arises.

Physical Requirements

Requires sitting approximately 70% of the time; frequent standing and walking. Moderate bending, lifting, reaching for and carrying supplies weighing up to 15 lbs. Requires manual dexterity for operating keyboard and office equipment. Requires visual acuity to view computer monitor, and read documents. Talking and hearing necessary for communication with patients, family members, staff and visitors.

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $17.00-$22.47

Other Compensation (if applicable): Shift Differentials

Review the 2025-2026 UMMS Benefits Guide

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