Case Manager

Company : Davies Talent Solutions

Remote / Work from Home

Job Description - Case Manager

Case Manager – Motor Finance Review (Contract)
Remote | 2-Month initial Contract | £200-£220 per day | Client: UK Bank

We are currently recruiting for a team of Case Managers to support a leading UK bank in conducting a past business review of historical motor finance cases. This is a fully remote, contract role offering a day rate of £200 per day, rising to £220 once accredited for an initial 2-month period.

About the Role: As a Case Manager, you will be responsible for conducting end-to-end reviews of customer journeys within historical motor finance agreements. Your objective will be to assess whether customers experienced financial detriment and determine if redress is appropriate.

Key Responsibilities:

Conduct comprehensive reviews of motor finance cases in line with regulatory expectations.
Evaluate the full customer journey to identify any potential financial detriment.
Clearly document your findings and provide a well-reasoned rationale for decisions.
Present case outcomes to internal panels with clarity and confidence.
Collaborate with internal teams to ensure consistency and fairness in case handling.

What We’re Looking For (Essentials):

Experience working as a Case Manager/File Reviewer on a past business review
Strong analytical and investigative skills.
Excellent written and verbal communication.
Confidence in presenting complex information to stakeholders.
A commitment to delivering fair and customer-focused outcomes.

Contract Details:

Duration: Initial 2-Months
Rate: £200p/d rising to £220p/d once accredited (Inside IR35 via umbrella)
Location: Fully remote

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Case Manager

Job Description - Case Manager

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