Netcracker/OSS Specialist

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

 

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

 

From prototype to real-world impact - be part of a global shift by doing work that matters.

We are looking for a skilled Netcracker Engineer / Analyst to support the design, configuration, analysis, and optimization of Netcracker-based solutions within a complex telecom environment. This role works closely with business, technical, and delivery teams to ensure reliable, scalable, and high-quality implementations.

Key Responsibilities

• Configure, customize, and support Netcracker applications (e.g., BSS/OSS modules such as Billing, CRM, Order Management, Inventory, or Mediation).

• Analyze business and technical requirements and translate them into Netcracker configurations or solution designs.

• Support end-to-end solution lifecycle: requirements, design, development, testing, deployment, and production support.

• Perform data analysis, troubleshooting, and root cause analysis for system issues.

• Collaborate with architects, developers, testers, and business stakeholders.

• Create and maintain functional and technical documentation.

• Support system integrations with external platforms using APIs, web services, and messaging frameworks.

• Participate in testing activities (unit, system, UAT support) and defect resolution.

• Ensure solutions align with performance, security, and scalability standards.

Required Skills & Experience

• Hands-on experience with Netcracker (BSS/OSS) in a telecom environment.

• Strong understanding of telecom business processes (order-to-cash, trouble-to-resolve, billing, provisioning, etc.).

• Experience with configuration and customization of Netcracker modules.

• Solid analytical and problem-solving skills.

• Experience working with SQL and relational databases.

• Familiarity with APIs (REST/SOAP), integration patterns, and data flows.

• Experience working in Agile or hybrid delivery environments.

• Strong communication skills and ability to work with both technical and non-technical stakeholders.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience).

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements  

• Participation in both internal meetings and external meetings via video calls, as necessary. 
• Ability to go into corporate or client offices to work onsite, as necessary. 
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary. 
• Ability to bend, kneel, crouch, and reach overhead, as necessary. 
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary. 
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary. 
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary. 
• For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function.

*If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.   

USA Benefits (Full time roles only, does not apply to contractor positions)

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options  
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)  
• Employer Paid Life Insurance and AD&D Coverages  
• Health Savings account paired with our low-cost High Deductible Medical Plan  
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest   

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.