Organizational Design Data Consultant

Contact Center Modernization – Organizational Design Data Consultant

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. Advisory and implementation services are being provided to support this effort and facilitate large-scale adoption.

Role Overview

The Data Consultant is responsible for analyzing HR and organizational data to support the planning and implementation of clinical contact center consolidation. The consultant will generate actionable insights involving staffing patterns, workload forecasting, attrition, and skills mapping to enable data-driven decisions in the transition to a modernized contact center environment. The consultant will also use data insights to contribute to key organization design activities, including clarifying roles, accountabilities, and ownership within the new organizational structure.

Pay

$120,000 - 130,000 - full benefits included 

Key Responsibilities

• Analyze HR, staffing, and operational datasets to identify trends, gaps, and opportunities for optimization in clinical contact center consolidation.


• Develop, validate, and maintain data models/reports supporting workforce planning, resource allocation, and attrition forecasting.


• Prepare data-driven presentations, dashboards, and reports for project leadership and key stakeholders.


• Support scenario modeling and impact analyses to inform transition plans and workforce alignment.


• Design and execute analyses to support understanding of current-state vs. future-state staffing needs, leveraging both descriptive and predictive analytics.


• Collect, clean, and validate data from multiple sources to ensure data integrity and reliability.


• Collaborate with project teams to translate findings into actionable recommendations for staffing, training, and workforce deployment.


• Support the design of optimized operating models in partnership with clinical and operational teams, ensuring all business process improvements are grounded in data-based insights.

Required Qualifications

• 2+ years of experience in data analysis, workforce analytics, HR analytics, or related roles (healthcare/contact center setting preferred).


• Proficiency in data analysis tools (Excel, Power BI, Tableau, SQL, or similar), as well as strong proficiency in Microsoft Office suite.


• Experience working with HR systems and contact center data sources.


• Familiarity with data visualization and dashboard creation.


• Demonstrated ability to translate complex data into actionable business insights.


• Excellent written and verbal communication skills, especially presenting findings to non-technical audiences.


• Bachelor’s degree in Data Science, Analytics, HR Management, Business, Healthcare Administration, or related field.


• Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.

Preferred Qualifications

• Experience supporting federal healthcare clients, particularly the VA or DoD.


• Experience with clinical contact center operations and healthcare workflows.


• Experience supporting large-scale transformation projects through data analysis and reporting.


• Demonstrated ability to handle, analyze, and interpret large structured/unstructured datasets.

Additional Information

• Number of Openings: One (Full-Time)


• Clearance Requirements: Position of Trust (or ability to obtain)


• Location: Remote