Program Operations Coordinator

Requirements Gathering: Work directly with agency customers to document business requirements in alignment with established organizational policies.

Documentation Management: Prepare and submit comprehensive information packets to security, legal, and administrative approvers to ensure compliance.

Stakeholder Coordination: Facilitate meetings with diverse legal, business, and security teams to drive timely approvals of business requests.

Contractual Review: Interpret and provide input on contract agreements and other business-related contractual documentation.

Vendor Relations: Collaborate with vendors to communicate cloud use documentation and organizational requirements clearly.

Solution Research: Investigate existing internal solutions to determine if current resources can meet newly documented business needs.

Process Guidance: Serve as a subject matter expert, providing guidance to customers on the business approval lifecycle and underlying policies.

Backlog Management: Track and manage the current volume of requests to improve overall delivery efficiency.

Information Facilitation: Act as a central liaison to resolve requests for additional information throughout the approval process.

3 Years of full-time experience in a customer-facing role, demonstrating excellent communication and service skills.

2 Years of full-time experience managing projects, program management, or process administration (official title of Project Manager not required).

1 Year of experience in vendor management, specifically collaborating on requirements and documentation.

Leadership & Organization: Proven ability to lead stakeholders and maintain high levels of organization and detail in a fast-paced environment.