Property Management Assistant

About Good Life 

Good Life Property Management is a growing residential property management company serving individual and small-portfolio rental property owners across Southern California. We operate in San Diego, Orange County, and Riverside and are entering a focused growth phase. 

Our culture is built on ownership, growth, and developing A-players from within. We value people who care deeply, execute relentlessly, and grow into leadership through responsibility, not titles. 

• Act as the primary point of contact for tenant inquiries, concerns, and all other non-maintenance requests. 

• Provide timely and courteous responses to tenant questions related to their lease, property amenities, and general information. 

• Communicate with tenants on lease and HOA violations, early lease terminations, adding/removing pets, lease renewals, and all other tenant requests not related to maintenance. 

• Coordinate and facilitate roommate change requests, including verifying the eligibility of new roommates and updating lease agreements accordingly. 

• Prepare and coordinate service of notices and documents (i.e., notice to pay, notice to perform). 

• Provide support on phone and email to prospective and current tenants. 

• Ensure tenants have paid their rent in a timely manner, contact tenants who have not paid rent, and assist PME through the eviction process. 

• Monitor lease renewals to ensure they are being sent to tenants and executed in a timely manner. 

• Assist Property Management Executives in lease renewal negotiations. 

• Address tenant complaints in a timely manner and follow up on open items regularly. 

• Assist PME in administrative tasks including, but not limited to: onboarding new clients, offboarding clients, data entry steps, etc. 

• Handle incoming client calls on the general call queue, provide information when possible, and direct requests to the appropriate team members as needed. 

• Assist with application overflow as needed. 

• All other duties as assigned. 

• Experience working in real estate, property management, or a strong administrative and customer service background. 

• Proficiency in G-Suite applications (Gmail, Drive, Word, Sheets) and property management software. 

• Strong organizational and time management skills. 

• Excellent communication and negotiation skills. 

• Good customer service skills. 

• Internet speed must be a minimum of 50 Mbps. 

• This position is fully remote and you can reside in any geographic location but you must be able to work 8-5PST hours 

• Annual Rate of Pay: $16,640 - $18,720 ($8-9/hr.)