Regional After Sales Support Manager - NW

Location: Remote in the NW region of U.S., preferably Washington or Oregon 

Overview:

The Regional After Sales Support Manager will have the primary responsibility of supporting technical service and training for residential and light commercial products within the assigned market in the Northwest region.  This individual will provide training, answer incoming technical support calls, and provide on-site assistance for Distributors and Contractors. 

Duties/Responsibilities:

• Conduct hands-on technical installation and service training for distributors, reps, contractors and other technical service managers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls.


• Develop training materials to present online, at technical meetings and distributor/rep/dealer events.


• Develop best practice materials including videos, checklists, and guides for training, installation, troubleshooting, and service.


• Provide remote and live troubleshooting assistance to sales reps, distributors, residential customers and customers via phone, video call, electronic communication, and job site visits for customers in the United States.


• Support Hisense HVAC by gathering and providing data relevant to solving technical issues and identifying problems.


• Provide on-site assistance for installation, troubleshooting, and start-up when required.


• Work closely with sales and product managers to refine and enhance the product offering to best support contractors' needs and simplify technical service processes.


• Use system software to start up and troubleshoot projects.


• Assist with approval and processing of warranty claims and identification of defects.


• Support and implement Hisense corporate policies and objectives, including ethics, integrity, and other quality initiatives.

Requirements/Qualifications:

• Associate degree or HVAC related technical certification required. Bachelor’s degree is preferred.


• 2+ years of experience with in-field product support on residential and light commercial HVAC systems (Unitary, Ductless, Packaged Units, Rooftop Units, etc)


• Ability to provide in-person and online training and technical support to customers.


• Excellent communications skills, and the ability to give professional presentations and instructions.


• Skilled with Microsoft Office tools, such as PowerPoint, Excel, Word, Outlook, Teams


• Ability to problem solve and multitask.


• Ability to work well in groups and take instruction from others.


• Ability to travel up to 30% within the United States and Canada.


• Motivated self-starter with the ability to work independently while supporting key business and leadership objectives.

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.