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At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to optimize their performance through a deeper understanding of their bodies and daily lives. WHOOP Labs is the product development research arm of WHOOP, focused on conducting human subjects research to develop next-gen features and technology.
As a WHOOP Labs Research Associate, you will work alongside the WHOOP Labs team to execute remote studies and manage participant communications for Digital WHOOP Labs initiatives. You will also execute in-person research studies at WHOOP Labs in Boston. Your efforts will support the organization as we continue to push the envelope and lead the wearables industry.
This contract role is ideal for an early-career research professional with a strong interest in human performance, UX or human factors, and the operational side of study execution. You’ll operate independently on structured projects with little to no oversight.
RESPONSIBILITES:
- Work closely with study stakeholders across the organization to outline research goals and design study protocol
- Create participant-facing study materials including surveys, onboarding documentation, and digital content
- Apply principles from human-centered design, human factors, or usability testing to enhance participant experience
- Answer incoming questions from study participants about the longitudinal studies
- Identify common questions and update supporting documentation (e.g. FAQs) with new information when appropriate
- Monitor data submission and reach out to prompt participants with reminders if they are noncompliant
- Support troubleshooting or other participant issues during the study window
- Help manage the general study inbox and respond to any incoming queries about the studies you own
- Collaborate closely with study stakeholders to ensure they are informed of study status and aligned with any protocol changes or guidance you are providing
- Assist with usability, comfort, and interaction testing of WHOOP hardware and app features
- Follow structured testing protocols and log observations and participant feedback
- Attend weekly project check-ins and provide concise, accurate updates
- Maintain documentation of your study procedures, participant communications, and protocol changes
QUALIFICATIONS:
- Strong technical writing skills with demonstrated ability to compose clear instructions, protocols, reports, and supplemental documentation for a range of stakeholders
- Experience writing surveys and applying best practices in survey design and deployment
- Experience related to technical troubleshooting, customer service, or operations in a research, UX, or product setting
- Experience communicating with study participants in person, via email, and through SMS
- Experience handling personally identifiable information (PII) and/or protected health information (PHI)
- Exposure to or interest in human factors, user experience, behavioral science, or physiological research
- Strong attention to detail and ability to stay organized in a fast-paced, collaborative environment
- Bachelor’s Degree or above in any relevant field (e.g., Psychology, Human Factors, Public Health, HCI, Cognitive Science, or similar)
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.
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