Senior Content Author - Contently

Who we are: 

We are a full-Service agency & content Studio helping companies to thrive through strategy, creative, technology services, and human talent.

Job purpose:

We are seeking a Senior Content Author with proven expertise in Contently to lead and execute high-quality editorial workflows for digital brands. This role requires hands-on experience in managing multi-format content pipelines using Contently, as well as a deep understanding of content performance, editorial planning, and collaborative delivery.

Job details: 

• Location: Remote (open to candidates based in Costa Rica, Mexico, Colombia; must be able to work on a UTC-6 schedule)


• Schedule: Monday to Friday, 8:00 a.m. - 5:00 p.m. (UTC-6)


• Job Type: Fixed-term, full-time position (approximately 1 month) with potential for extension


• Language Proficiency: Professional proficiency in Spanish and English (C1 reading, writing & conversation)


• Availability: Immediate availability preferred

Key Responsibilities:

• Operate as a subject matter expert in Contently, managing all aspects of content workflow: editorial calendars, brief creation, freelancer assignment, asset uploads, revisions, and approvals.


• Drive content consistency and editorial excellence across multiple digital formats (articles, emails, landing pages, guides, etc.).


• Collaborate with content strategists, SEO analysts, UX designers, and developers to ensure content is aligned with customer journeys and marketing objectives.


• Leverage Contently Analytics to track performance of published content, synthesize insights, and recommend improvements to editorial strategy.


• Maintain structured, scalable documentation: authoring guidelines, content standards, tone of voice, editorial SLAs, and process maps.


• Enforce brand governance, messaging consistency, and SEO best practices across all content deliverables.


• Troubleshoot content delivery issues, resolve formatting or workflow gaps, and escalate platform-level bugs when needed.


• Support onboarding and upskilling of freelance or in-house content contributors within the Contently environment.


• Monitor content pipeline health and proactively identify risks or delays to publishing timelines.
  

Required Academic Background:

B.S. in Computer Science or related technical discipline, or equivalent practical experience.

Required Skills and Experience:

• 5+ years in digital content roles, including experience as a content author, editor, or strategist.


• Demonstrated professional use of Contently: content operations, editorial planning, platform workflows, and analytics.


• Experience with AEM (Adobe Experience Manager) authoring: page creation, component use, and content QA.


• Familiarity with additional CMS platforms such as WordPress, Sitecore, Contentful, Webflow or similar.


• Understanding of localization workflows and translation-ready content structures.


• Basic SEO and UX writing best practices.


• Experience managing freelance writers or external vendors.


• Familiarity with content governance models and taxonomy frameworks.


• Basic knowledge of HTML/CSS for troubleshooting formatting issues in CMS


• Familiarity with localization, translation workflows, and multi-language content structures


• Strong command of editorial workflows in content marketing or newsroom-style environments.


• Ability to synthesize marketing briefs and turn them into high-performing content deliverables.


• Skilled in writing and editing digital content with attention to SEO, readability, and audience engagement.


• Working knowledge of content analytics and reporting tools.


• Competence with editorial QA processes and governance tools (style guides, content scoring)
  


• Use of AI-assisted writing/editing tools (Grammarly, Jasper, Writer.com) in a professional context


• Exposure to Agile content production methodologies (Kanban/Scrum)


• Proficiency with collaboration tools (Google Workspace, Slack, Jira, Confluence, etc.).


• Excellent communication, documentation, and stakeholder management skills.

Nice to have

• Content Marketing Certification – HubSpot Academy or Content Marketing Institute


• SEO Content Writing Certification – Semrush Academy or Yoast


• Contently Platform Training – (internal onboarding or verified experience preferred)


• Adobe Certified Expert (AEM Sites Author) – for those with AEM exposure (nice to have)


• Google Analytics Certification – for content performance tracking
  


• Experience with version-control systems (Git, SVN, Mercurial).

Core competencies

• Cultivates innovation: generates new, better ideas and challenges the status quo.


• Collaborates: works cooperatively across teams and credits others’ contributions.


• Manages complexity: weighs pros/cons and analyzes diverse information before deciding.


• Communicates effectively: delivers clear, concise messages and encourages open dialog

How to apply: 

If you are excited about creating impactful solutions with a passionate team, please submit your résumé outlining relevant experience and why you’re the ideal fit for this role.