Vehicle Teleoperator Robotics(On-site)

Remote Assistance Operator – Autonomous Vehicles
Location: Austin, TX (On-Site)
Pay: $24.00 – $28.00 per hour
Schedule: Rotating shifts, including weekends (1st shift: 6:00am – 2:00pm | 2nd shift: 2:30pm – 11:00pm)
Type: Full-time, 6-month contract with potential extension

About the Role
As Remote Assistance Operator,  you’ll play a critical role in supporting the safe operation of autonomous vehicles. In this position, you will continuously monitor vehicle systems, make real-time decisions when intervention is needed, and ensure that every trip runs safely and smoothly.

This is a hands-on, in-person role based at our Remote Operations Center in Austin, TX, and requires strong decision-making skills, attention to detail, and the ability to thrive in a fast-paced environment.

What You’ll Do

• Monitor assigned autonomous vehicles in real time using multiple camera feeds and the Remote Command (RC) interface

• Intervene proactively when necessary to ensure safety and compliance

• Document all interventions and observations using tools such as Notion and Google Sheets

• Conduct post-trip reviews and flag operational anomalies

• Participate in Root Cause Analysis (RCA) sessions and contribute to our knowledge base

• Track and report operational metrics

• Provide clear, concise handoffs to incoming shift leads

What We’re Looking For
Required:

• Experience in technical support, dispatch, or operations (IT, transportation, logistics, etc.)

• Strong decision-making skills under pressure

• High attention to detail with disciplined documentation practices

• Basic understanding of autonomous vehicle systems, or a strong willingness to learn

Preferred:

• Experience with geolocation tools or Remote Command (RC) interfaces

• Familiarity with autonomous system perception and planning concepts

• Skills in log analysis or working with event data

Work Environment & Schedule

• On-site at Austin Office

• Rotating shifts, including weekends

• Flexibility to work both morning and evening shifts is required

Benefits

• Pre-tax commuter benefits

• Subsidised healthcare through HireArt

• Flexible Spending Account for healthcare costs

• Company-paid short- and long-term disability and life insurance