Resort Supervisor

About Somersett Owners Association:
Somersett is a 2,391-acre master-planned golf community located in Northwest Reno and surrounded by the beautiful Sierra Nevada range to the west and south, and Peavine Peak to the north. The Club at Town Center, 24,000-square-foot, 9-million-dollar facility, is the showpiece of the Somersett resident amenity program, which also includes the Canyon Nine par-3 golf course and 27 miles of hiking and biking trails. The Resort-style facility offers residents endless activities to enjoy, led by a team of dedicated professionals in hospitality, entertainment, and recreation. We promote an environment that is fun, energetic, and creates a positive work culture.

Job Summary:
The Resort Supervisor provides administrative and operational support to management in overseeing seasonal employees and coordinating summer events. Acting as a liaison between staff and management, this role ensures smooth day-to-day operations by assisting with scheduling, training, event logistics, and administrative tasks. Strong communication, organization, and problem-solving skills are essential to support the success of summer programs and community events.

Duties/Responsibilities:

• Assist management in scheduling, training, and overseeing seasonal staff, including lifeguards, food and beverage and event personnel.
• Serve as a primary point of contact for seasonal employees, addressing questions, concerns, and ensuring clear communication of policies and expectations.
• Support event planning and execution, coordinating logistics, supplies, and staff assignments.
• Monitor and document staff attendance, shift changes, and performance under the direction of management.
• Assist with administrative tasks such as record keeping, facility reservations, payroll processing, and payment handling.
• Maintain accurate participation records and generate reports to assess event and program success.
• Help ensure compliance with safety protocols, facility cleanliness, and proper use of recreational equipment.
• Act as a liaison between staff, members, and management to address concerns and implement feedback.
• Perform other administrative or operational tasks as assigned by management.

• Strong organizational and multitasking skills to support staffing and event operations.
• Excellent verbal and written communication skills to facilitate staff coordination and member interactions.
• Proficiency in Microsoft Office and ability to manage scheduling or reservation systems.
• Ability to handle confidential information with discretion and professionalism.
• Problem-solving skills to assist with conflict resolution and daily operational challenges.
• Prior experience in administrative support, customer service, or recreation management preferred.

• At least three years of experience in aquatics, recreation, or related fields.
• Associate degree preferred but not required.
• Valid driver’s license with a satisfactory driving record.
• Ability to obtain certifications, including American Red Cross Standard First Aid, CPR certification within two months of hire.

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, walking, and talking.
• Must be able to lift up to 35 pounds.
• Work requires the physical capacity to perform in diverse environments and adverse weather conditions.

Work Schedule:
This seasonal position requires a flexible schedule, including evenings, weekends, and holidays. Hours vary based on seasonal demands, with longer shifts during summer peak periods and shorter shifts as the season winds down.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the Resort Supervisor. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.