Retail Supervisor- Seasonal

JOB SUMMARY:
 

Support the camp experience for guests by providing leadership and operational oversight within Forest Home’s retail stores, coffee venues, and food service outlets. The Seasonal Retail Supervisor ensures daily operations run efficiently with a strong focus on stocking, inventory flow, and maintaining well-organized retail environments while delivering excellent customer service.

This is a seasonal leadership position available during our Winter Camp season (January–March) and Summer Camp Season (June–September).

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Provide leadership and supervision to retail staff during assigned shifts


• Oversee daily operations across retail stores, coffee venues, and food outlets


• Ensure all locations are fully stocked, organized, and ready for guest service


• Monitor product levels and proactively restock merchandise, food, and supplies


• Coordinate stock movement between locations to maintain appropriate inventory level


• Assist with receiving, organizing, and stocking incoming inventory


• Support inventory counts, tracking, and stock accuracy


• Maintain clean, organized stockrooms and retail spaces


• Ensure a high level of courteous customer service to all guests


• Monitor Point of Sale operations and enforce proper cash handling procedures


• Assist with training and coaching staff on stocking standards and operational procedures


• Address guest needs and resolve issues in a professional and timely manner


• Assist with shift coordination and staff coverage as needed


• Communicate inventory needs, low stock items, and operational updates to Retail leadership


• Uphold all food-handling guidelines and operational standards where applicable


• Supports and participate in staff spiritual life activities


• Performs other duties as assigned


• Flexible schedule able to work weekends, nights and holidays as assigned

EDUCATION and/or EXPERIENCE REQUIRED:  

• At least 18 years old


• Previous retail, hospitality, food service, or leadership experience preferred


• Experience with stocking, inventory management, or operations preferred


• Must obtain Food Handlers Card from San Bernardino County (Forest Home will provide training and cover fees)

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Uphold and support the Mission, Vision and Core Values of Forest Home


• Ability to hear from God and pray for people, both over the phone and in person


• Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor


• Actively supports and participates in the staff spiritual life activities


• Regular, timely attendance


• Signed statement of faith


• Strong organizational and time management skills


• Ability to maintain accurate records and attention to detail


• Ability to manage multiple tasks and prioritize workload


• Self-starter who is motivated to support department operations


• Ability to communicate clearly and professionally with staff and vendors


• Excellent customer service skills, with the ability to provide service and streamline processes without compromising the integrity of the department or Forest Home and its policies and procedures

SUPERVISORY RESPONSIBILITIES: This position provides supervision and leadership to retail staff during assigned shifts.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, sit, and requires sufficient hand, arm, and finger dexterity to operate retail machines. Requires mild physical work; some lifting, pushing, or pulling of objects over 20 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity.
 
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times.
 
FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of Forest Home’s at-will employment, duties, and responsibilities are subject to the Forest Home Employee Handbook.

FOREST HOME CORE VALUES:

Surrender to Christ (Romans 12:1-2)

• Abide with the Lord daily through study of His Word and prayer


• Surrender to the Lord daily through obedience to His Word


• Worship the Lord with the Forest Home Community


• Commit to grow in your faith through regular attendance at a local church


• Prioritize God, Family, and Work appropriately


• Be prepared to share your testimony with staff or guests


• Walk in Biblical purity (1 Timothy 4:12) by rejecting one’s sinful nature

Love (I Corinthians 13)

• Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22)


• Be respectful to others


• Demonstrate compassion

Serve (Philippians 2:3-11)

• Give generously to God and others through time, talent and treasure


• Seek to put others’ needs above your own


• Demonstrate humility in both spirit and deed


• Actively look for ways to serve

Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27)

• Show loyalty to others, even when they are not present


• Do the right thing, even when others are not present


• Extend trust and seek to believe the best in others


• Ask for forgiveness quickly when necessary


• Be truthful and transparent with others

Strive for Excellence (Colossians 3:23-24)

• Demonstrate accountability with time and resources


• Request and receive training


• Desire to improve, and challenge others to do the same


• Commit to exceeding guest expectations


• Refuse mediocrity

Engage in Community (I Thessalonians 5:11-13)

• Seek first to understand before being understood


• Communicate clearly, empathetically and respectfully


• Work through conflict Biblically (Matthew 18-15-17)


• Participate in intentional and purposeful community activities


• Partner with teammates for the goal of unity and team effectiveness


• Play and appreciate “campy” fun


• Faithfully pray for one another

Innovate (Ephesians 3:20-21)

• Dream Big


• Proactively seek solutions


• Think outside the box


• Dream, plan and execute new ideas


• Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26