Revenue Cycle Patient Access Analyst

The Revenue Cycle Patient Access Analyst is responsible for monitoring, analyzing, and supporting Epic revenue cycle work queues to ensure timely resolution of accounts, Operations, reduction of denials, and optimization of billing workflows. This role serves as a subject matter expert in Epic work queues (HB) and works closely with operational staff, coding, billing, and IT teams to maintain smooth revenue cycle operations and maximize reimbursement.

Strong experience in Patient Access (Cadence, Grand Central, Auth/Referrals, Scheduling, etc.).

Key Responsibilities

Epic Work Queue Oversight

• Monitor and manage Epic work queues daily (Hospital Billing, Professional Billing, Claims, Follow-Up, Denials, Charge Review, and Coding).

• Identify recurring issues, trends, or bottlenecks in work queue activity and escalate as needed.

• Ensure timely resolution of accounts to meet organizational KPIs for AR days, denial rates, and clean claim submission.

• Collaborate with end users to troubleshoot errors and support process improvements.

Operational & Analytical Support

• Generate and analyze Epic reports on work queue performance, aging, and productivity.

• Recommend workflow changes and process improvements to reduce backlogs and improve efficiency.

• Partner with revenue integrity, coding, and finance teams to ensure compliance with payer rules and billing regulations.