RFQ C004595 - CIS Technician (Operations & Exercises)

• Supports Local Technical Support teams in build -up, deployment and tear -down activities related to exercises;
  
• Assists in planning support of local exercise requirements;
  
• Assists in maintaining CSU Norfolk annual exercise calendar and exercise support planning documents;
  
• Assist in site surveys and collecting lessons identified; and
  
• Assist logisticians by receiving and storing CIS equipment and controlling access to it.
  

• Coordinates all CIS requirements in relation to set up, deployment and tear -down activities related to events and conferences;
  
• Works with CSU change coordinators and local technical teams to assess customer requirements and provide response to customer requests for support; and
  
• Assist in maintaining overview of ad -hoc event support activity and effort throughout the year.
  

Requirements

• Minimum 3 years' experience working in an ICT CIS environment;
  
• Minimum 3 years' experience supporting IT users, desktop hardware and software;
  
• Minimum 3 years' experience working in an IT administration role;
  
• Minimum 3 years' experience supporting NATO exercises as IT staff;
  
• Experience of providing hands on technical assistance across a diverse range of CIS equipment including but not limited to Workstations, Laptops, scanners, printers and VTC equipment;
  
• Background and experience in NATO static and deployable CIS equipment and networks;
  
• Working knowledge of policy, procedures, and organization of NATO CIS;
  
• Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management);
  
• Working knowledge of ITSM ticketing tools (BMC Remedy);
  
• Working knowledge of Active Directory;
  
• Working knowledge of SharePoint would be advantageous; and
  
• Working knowledge of current operating systems and office automation software.