Salesforce Lead Developer - Kana, Copilot (GC or USC)

VTekis Consulting LLC provides complete solutions for Staff Agumentation, Recruitment Process Outsourcing, Contract Hiring, Direct Hire and Outsourced Solutions. Our goal is to deliver quality professional services to our clients not just to find someone to do a job, we match the right professional for your staffing needs and earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Most importantly, We don’t consider the process complete until we find the perfect fit.

About the project:

Looking to stand up a long-term team immediately to work alongside Salesforce experts completing the implementation to architect the solution, gain knowledge, and continue building after Salesforce's involvement ends.

Salesforce will be replacing Kana with Salesforce, which brings desired capabilities and allows for future opportunities like integration into united.com and the mobile app, efficient workflow management, and AI capabilities.

The Salesforce product being implemented is predominantly 'Agent Force,' a specific SKU, built on Service Cloud, and includes email and web interface channels

About the team and goals:

Key focus is transforming contact center case management using Salesforce. Currently, they use homegrown tools like "Copilot" and a basic case management platform called "Kana" from Verint, which they need to replace. The United Contact Center operates 24/7 across 14 countries, four continents, and serves 6,700 agents. The initial implementation is for 1,100 agents with the Kana replacement, but eventually, all 6,700 agents will use Salesforce.

Regards,

Mohammed ilyas,

PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com

All your information will be kept confidential according to EEO guidelines.