Seasonal Call Center Operator (REHIRES)

Summary

The Seasonal Call Center Operator is responsible for all incoming calls from the VTN phone during games and shoots.  The communication between the Stadium Media Wrangler and Call Center Operator, will be the record of operations for every game and shoots with concerns to media management as well as various other NFL Films departments.

Essential Functions

• Field all calls from VTN phones during games and assigned shoots


• Record and relay all messages to the relevant departments


• Confirm check in for all Stadium Media Wranglers


• Validate all camera assignments prior to start of game, as well as gather and distribute all other relevant game-day information


• Impute all info into Films data base


• Verify all media cards are transferred over the VTN


• Troubleshoot with Wranglers as needed


• Release Stadium Media Wranglers once all media is received


• Confirm how gear and camera original cards are returning to Films, including requesting labels from shipping as needed

Required Education and Experience

• 4 year college degree


• Minimum of 4 years experience in a professional role

Preferred Education and Experience

• Preferred experience in a professional post production role


• Preferred experience in the media industry

Other Key Attributes / Characteristics

• Strong interpersonal skills


• Outgoing


• Hardworking


• Great at multitasking


• Flexible schedule


• Microsoft 365

Supervisory Responsibility

N/A

Physical Demands

N/A

Travel

NA

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

Terms / Expected Hours of Work

The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.