Seasonal Customer Service Representative

Seasonal Call Center Customer Care Representative

Have you always wanted to work in an environment where you are an integral part of the FAMILY and make a true difference is people’s lives? Do you love working with people and help make their experience the best one possible? Are you excited to get up and start your day every morning and enjoy spending time with happy people like you? If you answered yes to all three questions, this position may be for you.
We represent many different types of clients looking for Call Center Customer Care Representatives. If you’re looking for a position with a successful business and want the opportunity for personal growth and upward mobility, then come join our team at Leading Edge Connections!
We grew tired of all the old BS with traditional call centers, and we know you have too! The old way of doing contact center work is dead, and it's time to make a move to the leading edge of what's next.
How?
LEC provides a new way to leverage technology, a new way to experience employment, a new type of client relationship, and a culture that truly is *FOR The People*. Leading Edge Connections, LLC. is a full-service virtual Customer Experience & Sales transformation company built for the NOW.

This is a full-time seasonal role that begins in December and will extend through the end of January 2025.

Minimum Requirements:

• 1 year of call center experience (sales or customer service)
• Must have your own computer (desktop or laptop) - but NO CHROMEBOOKS, Ipads/Tablets OR Macbooks
• Must have a processor with 4 or more cores
• Must have at least 8gb of RAM
• Must have a wired USB headset with microphone
• Reliable and dependable
• Experience with data entry and word-processing is required
• Must be able to work in a fast-paced position with attention to detail and accuracy
• Must possess basic computer knowledge
• Team oriented with a positive, “can do” attitude
• Fluent in writing, reading & speaking English

Preferred Qualifications:

• Two years or more experience in a call center environment 
• Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus
• Data entry experience preferred

Responsibilities include but are not limited to:

· Member Interaction 

o Engage professionally with members to understand their inquiries and provide clear, concise information regarding their health insurance extra benefits. 

· HIPAA Compliance 

o Verify member identity in accordance with HIPAA regulations to ensure confidentiality and protect sensitive information during all interactions. 

· Order Processing 

o Accurately place catalog orders by verifying each item and its description, ensuring that all orders meet member needs and expectations. 

· Balance and Benefit Assistance 

o Provide accurate information regarding account balances and available benefits, assisting members in understanding their coverage and options. 

· Problem Resolution 

o Identify and resolve issues effectively, utilizing problem-solving skills to address member concerns; escalate to appropriate channels when necessary while maintaining a high level of service.

Details: 

Job Type: Seasonal Full-time, Contract 1099

• Pay: $14.00 per hour
• Shift time: 7:00am to 3:30pm CST