Seasonal Staff East End

The Seasonal staff member is responsible for all public service operations including circulation, reference, and technology help.  Scheduled for up to 19 hours per week.

Qualifications:

High School Diploma, excellent customer service experience required.  The successful applicant needs to be friendly, outgoing, motivated, and committed to providing excellent service in a public library environment.  Must be able to work during hours the library is open, Monday-Thursday, 9am-6pm, Friday-Saturday 9am-4pm.

Required Knowledge, Skills and Abilities:

• Candidate should be computer literate and willing to learn new technologies


• Knowledge of popular reading materials, movies, and music


• Must like working with people and be able to cooperate with all staff


• Must possess the temperament and good judgment to effectively work with the general public and patrons, some of whom may be irate or unreasonable


• Accuracy in clerical skills such as typing and barcode scanning


• Position requires walking and standing for long periods. Requires light lifting and carrying of up to 40 pounds.


• Ability to work a flexible schedule, including evenings and Saturdays


• Must like working with people of all ages.


• Maintains professional relationships with co-workers and supervisor while utilizing excellent communication skills.

Responsibilities:

• Provides outstanding customer service to patrons of all ages.


• May act as a notary.


• Provides technology and computer assistance to adult and youth patrons


• Checks materials in and out using barcode scanner and RFID system


• Registers patrons for new library cards and enters data into system accurately and efficiently


• Assists patrons in locating materials and provides reader’s advisory assistance


• Helps patrons with a wide variety of computer tasks.


• Continuously learns new and changing technology


• Familiarizes self with library policies and adheres to them


• Answers Libby, Hoopla, and Kanopy questions, while assisting with set up.


• Monitors patron behavior and enforces library code of conduct; alerts manager.


• Shelves materials as needed.


• Answers telephone and assists patrons with renewals, lost items, and materials or services questions.


• Other duties as assigned.